ke****@tr****.com & No phone number available.

Kevin Lyons

Senior leader with 15+ years of experience in building and leading integrated sales and client service operations teams,... | Canton, Georgia, United States

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Kevin Lyons’s Emails ke****@tr****.com

Kevin Lyons’s Phone Numbers No phone number available.

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Kevin Lyons’s Location Canton, Georgia, United States

Kevin Lyons’s Expertise Senior leader with 15+ years of experience in building and leading integrated sales and client service operations teams, business owner consultation, and growth/revenue generation. Results and process driven team player with excellent customer service, business acumen, interpersonal, and motivational skills. Cross-functional leadership experience with a focus on business performance (BPO) and human resource outsourcing (HRO) solutions designed to improve operational performance and to increase revenue. Proven ability in driving operational and organizational change and improvement with increasing P&L responsibilities in each career role. Selected Professional Accomplishments: CREATED BRANDED CUSTOMER SERVICE MODEL FOR ACQUISITIONS. Recognized need for ancillary business product service strategy. Partnered with business unit leadership to uncover service challenges. Established cross functional teams to analyze feedback, troubleshoot, draft SLA’s, and propose process and product improvements. TURNED AROUND UNDERPERFORMING REGION. Developed and facilitated training for sales and field service operations. Created partnership between sales and field service to increase close ratios. CHAMPIONED NEW PROGRAM TO REDUCE OVERTIME AND INEFFICIENCIES. Analyzed business metrics to troubleshoot revenue, expense, and process opportunities. Created and rolled out proactive client contact program to educate and increase technology utilization. AUTHORED AND INITIATED SERVICE STRATEGY MARKETING COLLATERAL. Solicited feedback from internal and external customers to target improvements. Partnered with marketing, legal, and executive leadership to develop user-friendly service strategy document. LAUNCHED NATIONAL FINISH STRONG CAMPAIGN FOR CLIENT RETENTION. Created job aids, talking points, and criteria for contact strategy. Collaborated with IT to load activities into service team CRM. Established goals, implemented incentives and rewards.

Kevin Lyons’s Current Industry Trinet

Kevin Lyons’s Prior Industry
American General Finance | Insperity | Georgia Physical Therapy And Sports Medicine | Adp Resource | Trinet

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Work Experience

Trinet

Chief of Staff, Customer Success and Operations

Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Trinet

Executive Director, CX Business Operations and Analytics

Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Trinet

Chief Analyst, Customer Experience Retention

Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Trinet

Executive Director, Client Retention Strategy and Programs

Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Adp Resource

Client Retention Executive

Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

Georgia Physical Therapy And Sports Medicine

Vice President, Operations

Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Insperity

Director, Service Operations

Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Insperity

Manager, Core/Middle Market Service Operations

Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Insperity

Sales Consultant

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

American General Finance

Branch Manager

Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Kevin Lyons Email Addresses

ke****@tr****.com Email

No phone number available.

FAQ About Kevin Lyons

Kevin Lyons is located at
Canton, Georgia, United States

Kevin Lyons is a
Senior leader with 15+ years of experience in building and leading integrated sales and client service operations teams, business owner consultation, and growth/revenue generation. Results and process driven team player with excellent customer service, business acumen, interpersonal, and motivational skills. Cross-functional leadership experience with a focus on business performance (BPO) and human resource outsourcing (HRO) solutions designed to improve operational performance and to increase revenue. Proven ability in driving operational and organizational change and improvement with increasing P&L responsibilities in each career role. Selected Professional Accomplishments: CREATED BRANDED CUSTOMER SERVICE MODEL FOR ACQUISITIONS. Recognized need for ancillary business product service strategy. Partnered with business unit leadership to uncover service challenges. Established cross functional teams to analyze feedback, troubleshoot, draft SLA’s, and propose process and product improvements. TURNED AROUND UNDERPERFORMING REGION. Developed and facilitated training for sales and field service operations. Created partnership between sales and field service to increase close ratios. CHAMPIONED NEW PROGRAM TO REDUCE OVERTIME AND INEFFICIENCIES. Analyzed business metrics to troubleshoot revenue, expense, and process opportunities. Created and rolled out proactive client contact program to educate and increase technology utilization. AUTHORED AND INITIATED SERVICE STRATEGY MARKETING COLLATERAL. Solicited feedback from internal and external customers to target improvements. Partnered with marketing, legal, and executive leadership to develop user-friendly service strategy document. LAUNCHED NATIONAL FINISH STRONG CAMPAIGN FOR CLIENT RETENTION. Created job aids, talking points, and criteria for contact strategy. Collaborated with IT to load activities into service team CRM. Established goals, implemented incentives and rewards. Trinet

Kevin Lyons currently works in the
Trinet

Kevin Lyons specializes in
Senior leader with 15+ years of experience in building and leading integrated sales and client service operations teams, business owner consultation, and growth/revenue generation. Results and process driven team player with excellent customer service, business acumen, interpersonal, and motivational skills. Cross-functional leadership experience with a focus on business performance (BPO) and human resource outsourcing (HRO) solutions designed to improve operational performance and to increase revenue. Proven ability in driving operational and organizational change and improvement with increasing P&L responsibilities in each career role. Selected Professional Accomplishments: CREATED BRANDED CUSTOMER SERVICE MODEL FOR ACQUISITIONS. Recognized need for ancillary business product service strategy. Partnered with business unit leadership to uncover service challenges. Established cross functional teams to analyze feedback, troubleshoot, draft SLA’s, and propose process and product improvements. TURNED AROUND UNDERPERFORMING REGION. Developed and facilitated training for sales and field service operations. Created partnership between sales and field service to increase close ratios. CHAMPIONED NEW PROGRAM TO REDUCE OVERTIME AND INEFFICIENCIES. Analyzed business metrics to troubleshoot revenue, expense, and process opportunities. Created and rolled out proactive client contact program to educate and increase technology utilization. AUTHORED AND INITIATED SERVICE STRATEGY MARKETING COLLATERAL. Solicited feedback from internal and external customers to target improvements. Partnered with marketing, legal, and executive leadership to develop user-friendly service strategy document. LAUNCHED NATIONAL FINISH STRONG CAMPAIGN FOR CLIENT RETENTION. Created job aids, talking points, and criteria for contact strategy. Collaborated with IT to load activities into service team CRM. Established goals, implemented incentives and rewards.

Kevin Lyons speaks the following languages:
No languages available.

Kevin Lyons has prior experience in the following industries:
Trinet , Trinet , Trinet , Adp Resource , Georgia Physical Therapy And Sports Medicine , Insperity , Insperity , Insperity , American General Finance

Kevin Lyons has the following professional experience:
Trinet , Trinet , Trinet , Trinet , Adp Resource , Georgia Physical Therapy And Sports Medicine , Insperity , Insperity , Insperity , American General Finance .