Kristie Odonnell

Kristie Odonnell

AI-Driven Change Agent | Personalization Zealot | Strategic Thought Partner | Mentor & Coach | Chicago, Illinois, United States

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Work Experience

NICE Ltd

Director of Product Pre-sales - CXone Customer Engagement Analytics - AI Routing

2021-05-01 — Present

Mattersight Corporation

Vice President of Solutions Architecture - Predictive Behavioral Routing & Analytic Solutions

2016-01-01 — 2021-05-01

Mattersight Corporation

Vice President of Customer Success - Predictive Behavioral Routing Solutions

2013-01-01 — 2016-01-01

Mattersight Corporation

Sr Director of Customer Success - Higher Education & Hospitality Practice

2011-01-01 — 2013-01-01

eLoyalty, a TeleTech Company

Director of Customer Success - Insurance Practice

2010-01-01 — 2011-01-01

eLoyalty, a TeleTech Company

Senior Principal - Behavioral Analytics- Training & Adoption Change Strategist

2008-01-01 — 2010-01-01

eLoyalty, a TeleTech Company

Principal- Behavioral Analytics- Training & Adoption Change Strategist

2007-01-01 — 2008-01-01

Spectrem Group

Market Research Sales and Strategy Consultant

2004-01-01 — 2006-01-01

American General Life Companies is now part of the AIG Family!

Financial Advisor

1997-01-01 — 2002-01-01

Skills

enterprise software software information technology big data capture & analysis multichannel interactions recording financial crime solutions customer experience management solutions security & public safety solutions workforce optimization customer journey solutions

Languages

English , French , Japanese , Russian , English , English