
Kumar Deep Sarkar
Kumar is a seasoned business leader with more than 15 years’ of experience in the IT sector. He... | Pune, Pune, India
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Kumar Deep Sarkar’s Emails ku****@ti****.com
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Kumar Deep Sarkar’s Location Pune, Pune, India
Kumar Deep Sarkar’s Expertise Kumar is a seasoned business leader with more than 15 years’ of experience in the IT sector. He is well known as a Customer success specialist and a highly motivated, energetic technology risk leader who has held a variety of positions in service delivery, practice development, portfolio management, and account management. He is an inspirational leader and a strong believer in instilling three emotions in his leadership style: a sense of belonging, a feeling of security, and the feeling of being free. He has been associated with Tietoevry for more than 9 years in multiple roles in a variety of capacities. He spent more than 2.5 years on an international assignment as a product service manager in the heart of Nordic culture in Czechia/Finland, which put him physically close to the customers’ engagement. He returned to India in the second half of 2018 and is now serving in different roles and capacities for Digital Workplace delivery in India. Prior to joining Tietoevry, he worked for Capgemini, where he oversaw an enterprise account with 150+ colleagues in the US and EMEA regions. Team Size - 95+ Area/Services include * Social Collaboration (M365) - Microsoft Office 365 (O365) - Exchange Online & Private -MS Teams -SharePoint Online - One Drive for business * Modern device management (Intune/SCCM/Aternity/Nexthink) - Windows, MAC, Chromebook, Linux, Thin Client - Windows, IOS,Android - Workspace/Device Analytics * Virtual Desktop Service - Citrix / VDI - Azure Virtual Desktop * Any Application management - Application packaging and deployment - Application update services - Software Asset management Key Skills - People, budget & service management - Control on Service unit cost and service satisfaction - Ensuring all standard policies, processes, system and procedures are adhered - Happy Customers - Quality (Process, SLA, OLA, DEX) and service excellence - Responsibility of the resource allocations to Projects, continuous service and best shoring ratio - Plan and develop capacity/resource/service ramp up road-maps - Excellence in People - care , including hiring, coaching and career development - Drive performance management and improvement programs - Manage relationship with outsourced partners, service providers, product partners, suppliers including setting expectations, product quality schedules, costs and service agreements - Forecasting and budgeting of resources, Smart billing and Invoicing to Customers - Pre-sales, RFI, RFP, vendor negotiations, Go to market, Add-on sales, GDPR compliance
Kumar Deep Sarkar’s Current Industry Tietoevry
Kumar
Deep Sarkar’s Prior Industry
Tietoevry
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Mphasis
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Capgemini
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Tieto
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Work Experience

Tietoevry
Head Of Uxs Digital Workplace Delivery, India
Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tieto
International Assignment (Product Service Manager) - Enterprise Software Asset Management
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Tieto
Manager (Eus Global Production, India) And Global Sam Service Manager
Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Capgemini
Software Asset Management And Compliance - Delivery Lead
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Mphasis
Business Consultant
Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Tietoevry
Head of Uxs Digital Workplace Delivery, India
— Present