Lauren Dutton lauren.dutton@digicall.co.za & | I am able to identify and understand a customer's complaint and by applying my knowledge of process find the root cause. Once identified I am able to interpret and apply my mandate to creatively and fairly resolve the complaint and salvage client's relationship. I take steps to amend process to prevent a repeat of a similar complaint thereby effectively mitigating and minimizing brand damage. I am proud of being able to, not only perform my function, but to streamline and improve. The most valuable skill is understanding my own shortfalls. I believe reporting a mistake, immediately, is an opportunity to master a new skill and diversifying experience, because if you are not making mistakes you are not attempting to improve either Welcoming correction and instruction is more valuable than taking no action at all.

Lauren Dutton

I am able to identify and understand a customer's complaint and by applying my knowledge of process find...

City of Cape Town, Western Cape, South Africa

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Lauren Dutton’s Location City of Cape Town, Western Cape, South Africa

Lauren Dutton’s Expertise I am able to identify and understand a customer's complaint and by applying my knowledge of process find the root cause. Once identified I am able to interpret and apply my mandate to creatively and fairly resolve the complaint and salvage client's relationship. I take steps to amend process to prevent a repeat of a similar complaint thereby effectively mitigating and minimizing brand damage. I am proud of being able to, not only perform my function, but to streamline and improve. The most valuable skill is understanding my own shortfalls. I believe reporting a mistake, immediately, is an opportunity to master a new skill and diversifying experience, because if you are not making mistakes you are not attempting to improve either Welcoming correction and instruction is more valuable than taking no action at all.

Lauren Dutton’s Current Industry Digicall

Lauren Dutton’s Prior Industry
Digicall Solutions | Digicall

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Work Experience

Digicall

Customer Relationship And Complaints Management Specialist

Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Digicall Solutions

Customer Relationship and Complaints Management Specialist

— Present

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FAQ About Lauren Dutton

Lauren Dutton is located at
City of Cape Town, Western Cape, South Africa

Lauren Dutton is a
I am able to identify and understand a customer's complaint and by applying my knowledge of process find the root cause. Once identified I am able to interpret and apply my mandate to creatively and fairly resolve the complaint and salvage client's relationship. I take steps to amend process to prevent a repeat of a similar complaint thereby effectively mitigating and minimizing brand damage. I am proud of being able to, not only perform my function, but to streamline and improve. The most valuable skill is understanding my own shortfalls. I believe reporting a mistake, immediately, is an opportunity to master a new skill and diversifying experience, because if you are not making mistakes you are not attempting to improve either Welcoming correction and instruction is more valuable than taking no action at all. Digicall

Lauren Dutton currently works in the
Digicall

Lauren Dutton specializes in
I am able to identify and understand a customer's complaint and by applying my knowledge of process find the root cause. Once identified I am able to interpret and apply my mandate to creatively and fairly resolve the complaint and salvage client's relationship. I take steps to amend process to prevent a repeat of a similar complaint thereby effectively mitigating and minimizing brand damage. I am proud of being able to, not only perform my function, but to streamline and improve. The most valuable skill is understanding my own shortfalls. I believe reporting a mistake, immediately, is an opportunity to master a new skill and diversifying experience, because if you are not making mistakes you are not attempting to improve either Welcoming correction and instruction is more valuable than taking no action at all.