
Laurene Loux
Passionate about Customer, people, businesses and objectives driven, with a proven track record across global and regional roles,... | Paris, Île-De-France, France
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Laurene Loux’s Emails ll****@ms****.com
Laurene Loux’s Phone Numbers No phone number available.
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Laurene Loux’s Location Paris, Île-De-France, France
Laurene Loux’s Expertise Passionate about Customer, people, businesses and objectives driven, with a proven track record across global and regional roles, from project management to Customer Experience Strategies building & development. Driven by an ambition to raise the bar, I lead by setting a clear vision, defining smart but bold strategies thanks to Data analysis. Graduated of International Marketing & Project Management Master degree from SKEMA Business School in 2011. With a natural leadership, I am able to multitask, to work as team player, to learn & adapt quickly. Curious by nature, I am also open to learn and discover new technologies, tools, and Industries. To have more information and contact me, feel free to discover my professional page : https://louxlaurene.wordpress.com Expert in : > Customer Experience and Customer Journey mapping > Voice of Customer - Customer Insights with Pain points analysis > Change management > VOC Platform - CRM Platform - Marketing Automation > International and Regional Strategies Implementation > Project Management
Laurene Loux’s Current Industry Europcar Mobility
Laurene
Loux’s Prior Industry
Parship
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Orange
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Aubade Paris
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Citroen
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Honda Motor Europe
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Msx International
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Hyundai Motor
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Stellantis
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Allianz Trade
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Freelance
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Freeland
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Europcar Mobility
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Work Experience

Europcar Mobility
Group Selfcare & Digitalization Manager | Customer Engagement | Customer Service
Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Freeland
Customer Experience & UX Manager @Groupe Freeland | Newlife
Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Freelance
Customer Experience, Voice of Customer & Customer Care
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Allianz Trade
Global Customer Insights Manager - Voice of Customer Manager | Group
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Stellantis
Customer Experience Area Manager | EUROPE
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Hyundai Motor
Customer Experience Manager & Customer Care Manager | FRANCE
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Msx International
Project Manager Voice of Customer Programs | Consultant for Volkswagen France
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Msx International
Project Coordinator - Retail Sales Excellence Program
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Honda Motor Europe
Product & CRM Manager
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange
Product Manager
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Citroen
Product Manager - Lifestyle Accessories - Ecommerce (Apprenticeship 1 y.)
Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Aubade Paris
Marketing & Communication Coordinator | Communication Lingerie x Beachwear
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange
Junior Product Manager
Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Parship
Webmarketing & CRM Project Coordinator
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)