Leon Booker

FAQ About Leon Booker

• What is Leon Booker's address?

  Leon Booker is located at
  Winter Haven, Florida, United States

• What is Leon Booker's job title?

  Leon Booker is a
  I am currently transitioning into the Information Technology field and am currently enrolled in Google IT Support Professional Certificate, CompTIA A+, MySQL, Python, and Lean Six Sigma. I am seeking roles in IT Support / System Administration / IT Security / Desktop Support / Technical Support. I utilize technical expertise along with people skills to enhance customer service and customer experience and contribute to the improvement of the company’s bottom line. In my previous role as an Operations Supervisor, I helped my team meet company goals by ensuring the technology and hardware met or exceeded expectations. I excelled at troubleshooting 1st level IT issues, and also set up Zoom meetings, conference calls for the Branch where I worked, which helped reduce Help Desk service from the branch by 17%. I like the relationships that are built through leading people, and the feeling of accomplishment when tasks are completed. I also like coaching and developing team members and have built high-performing teams in the past, focusing on their development, and inspiring them to do their best. My approach to building effective teams includes collaboration with fellow supervisors, company-wide to incorporate best practices, and that contributed to decreasing delivery errors by 81% company-wide. I enjoy analyzing situations and issues from both sides of an issue, this allows me the ability to invite, and include others I work with to accomplish goals I set forth to meet. My uniqueness lies in being balanced in times of high stress. I have a calming effect on others during such times, which helps keeps a level workplace. I have over 20 years of extensive experience in leading and supervising teams in the payroll industry. I am skilled in Leadership, Technical support, Payroll Operations, Salesforce.com, and providing IT support. I am an expert at conflict resolution and in the previous position, I decreased client complaints by 63%, by empowering the team to resolve issues on 1st call. I innovatively set up and managed an internal computer hardware inventory system, which decreased downtime when hardware failed. My Specialties: Hardware deployment, Operating system knowledge, Network configuration, Technical Support, Quality Assurance, Innovation Key Competencies: Effective Communication Conflict Resolution Analytical Skills Troubleshooting Problem-Solving Project Management Collaboration Voya Financial

• What industry does Leon Booker currently work in?

  Leon Booker currently works in the
  Voya Financial

• What is Leon Booker's area of expertise?

  Leon Booker specializes in
  I am currently transitioning into the Information Technology field and am currently enrolled in Google IT Support Professional Certificate, CompTIA A+, MySQL, Python, and Lean Six Sigma. I am seeking roles in IT Support / System Administration / IT Security / Desktop Support / Technical Support. I utilize technical expertise along with people skills to enhance customer service and customer experience and contribute to the improvement of the company’s bottom line. In my previous role as an Operations Supervisor, I helped my team meet company goals by ensuring the technology and hardware met or exceeded expectations. I excelled at troubleshooting 1st level IT issues, and also set up Zoom meetings, conference calls for the Branch where I worked, which helped reduce Help Desk service from the branch by 17%. I like the relationships that are built through leading people, and the feeling of accomplishment when tasks are completed. I also like coaching and developing team members and have built high-performing teams in the past, focusing on their development, and inspiring them to do their best. My approach to building effective teams includes collaboration with fellow supervisors, company-wide to incorporate best practices, and that contributed to decreasing delivery errors by 81% company-wide. I enjoy analyzing situations and issues from both sides of an issue, this allows me the ability to invite, and include others I work with to accomplish goals I set forth to meet. My uniqueness lies in being balanced in times of high stress. I have a calming effect on others during such times, which helps keeps a level workplace. I have over 20 years of extensive experience in leading and supervising teams in the payroll industry. I am skilled in Leadership, Technical support, Payroll Operations, Salesforce.com, and providing IT support. I am an expert at conflict resolution and in the previous position, I decreased client complaints by 63%, by empowering the team to resolve issues on 1st call. I innovatively set up and managed an internal computer hardware inventory system, which decreased downtime when hardware failed. My Specialties: Hardware deployment, Operating system knowledge, Network configuration, Technical Support, Quality Assurance, Innovation Key Competencies: Effective Communication Conflict Resolution Analytical Skills Troubleshooting Problem-Solving Project Management Collaboration

• Which languages does Leon Booker speak? 

  Leon Booker speaks the following languages:
  No languages available.

• Which industries has Leon Booker previously worked in?   

  Leon Booker has prior experience in the following industries:
  Benefitmall , Benefitmall , Progress Energy , Paychex , Capital One

• What is Leon Booker’s work experience?  

  Leon Booker has the following professional experience:
  Voya Financial , Benefitmall , Benefitmall , Progress Energy , Paychex , Capital One .

• How can I find Leon Booker on LinkedIn?  

  You can view Leon Booker’s
  LinkedIn profile at LinkedIn URL.

• What are Leon Booker’s work email addresses?  

  Leon Booker’s work email addresses are
  [email protected] .

• What company does Leon Booker work for?  

  Leon Booker works at
  Voya Financial