
Linda Keefer
What stories are hiding within mountains of data? Fascinating stuff, but we have to dive in, pull... | Chicago, Chicago, United States
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Linda Keefer’s Emails li****@ym****.com
Linda Keefer’s Phone Numbers No phone number available.
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Linda Keefer’s Location Chicago, Chicago, United States
Linda Keefer’s Expertise What stories are hiding within mountains of data? Fascinating stuff, but we have to dive in, pull it out, and translate the information into meaningful stories that drive impactful strategic solutions. I have spent my career enveloped in root cause – determining why people do what they do, what causes processes to break, and how we can leverage this information to continually improve. Data tells the story. • Root cause analysis for critical file delivery, system availability, and call volume • Incident and problem management • Business intelligence • Professional services • Change management • Data governance • Benefits consulting • Mainframe support • Client support • Call center metrics • Proprietary NCC data • Contractual SLA management • Data warehouse • Dashboard/balanced scorecard • Security administration • ITIL, Agile/Scrum, Lean, Kaizen, Waterfall • Technical support background * Tableau* Spotfire *Cognos Report Studio *Salesforce *Workday *NICE *Maritz *IPSOS *Oracle Discoverer 11g *AS/400 *Hadoop *Legacy Data Warehouse *JCL *Crystal Reports *Lotus Notes *Vantive *Remedy *Service Now *MS Excel, Access, Word, PowerPoint, Publisher, SharePoint, and Outlook
Linda Keefer’s Current Industry United Airlines
Linda
Keefer’s Prior Industry
Convergys
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Follett Software Company
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Aon Hewitt
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Allstate
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United Airlines
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Work Experience

United Airlines
Sr. Analyst, Contact Center Operations
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Allstate
Business Analyst - contractor
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Aon Hewitt
Consumer Insight Business Analyst
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Follett Software Company
Business Analyst
Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Convergys
Associate, Client Support
Thu Apr 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)