
Lindy Thomas
☑ Creating Operations Solutions to Drive Growth ☑ Building Teams & Capabilities ☑ Cultivating Culture of Excellence ... | Dallas-Fort Worth Metroplex, Dallas-Fort Worth Metroplex, United States
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Lindy Thomas’s Emails li****@as****.com
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Lindy Thomas’s Location Dallas-Fort Worth Metroplex, Dallas-Fort Worth Metroplex, United States
Lindy Thomas’s Expertise ☑ Creating Operations Solutions to Drive Growth ☑ Building Teams & Capabilities ☑ Cultivating Culture of Excellence I have spent my entire career propelling healthcare clients, financial, consulting & hospitality organizations to the next level by implementing business operations, overhauling processes, eradicating inefficiencies & retraining teams. I thrive on delivering comprehensive leadership, management & performance improvement direction focused on value, quality, timeliness, cost, care, risk, efficiency & engagement. I am committed to developing strategic roadmaps that put the right information, people, processes & technology in place to deliver convenient, efficient, high-quality service. As an authentic, transparent & courageous executive, my leadership philosophy centers around “Showing Up, Putting Yourself Out There & Leaning Into Courage.” I combine my passion for operational excellence—metrics, systems, procedures—with the human element of organizations—leadership, culture, engagement—to drive results. CAREER HIGHLIGHTS: ▬▬▬▬ 🎯 Increased infusion chair utilization 22%, grew new patient clinical appointments 6%, and spearheaded patient growth year over year 28% for Singola Healthcare Consulting clients. 🎯 Grew & oversaw 35M book of business consisting of top hospital & healthcare institutions for Beryl/Stericycle’s Contact Center. 🎯 Managed, coached & engaged staff of 270+ across Workforce Management, Account Management, Implementation & Professional Services for Beryl/Stericycle. 🎯 Increased productivity 86%, cultivated internal & external relationships in line with “Clients for Life” philosophy & created & implemented “Coaching for Success” program for management team for Beryl/Stericycle. 🎯 Off-shored CitiMortgage Research Center to India, reducing out-of-standard inventory 81%. 🎯 Increased net sales 9.2% with Launch of CitiCards Private Label Contact Center. 🎯 Hired, trained & mentored 180+ new team members for CitiCards Contact Center.
Lindy Thomas’s Current Industry Aspirent
Lindy
Thomas’s Prior Industry
American Airlines
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Providian Financial
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Citi
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Berylhealth A Stericycle Communication Solutions
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Singola Consulting
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Ntt Data Services
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Saxony Partners
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Pereview Software
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Aspirent
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Work Experience

Aspirent
Chief Operating Officer
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ntt Data Services
Managing Director
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Saxony Partners
Chief Operating Officer and Integrator
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Pereview Software
Chief Operating Officer & Integrator
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Singola Consulting
Partner / Senior Healthcare Consultant
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Berylhealth A Stericycle Communication Solutions
VP of Operations, Professional Services and Implementations at Stericycle
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Director of Customer Care—CitiMortgage & Operations Call Center Manager
Sun Dec 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Providian Financial
Business Manager, Account Relations & Senior Manager of Sales, Services & Retention
Sun Aug 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
American Airlines
Call Center Manager
Fri Sep 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)