
Lisa Donoho
Promote and market Billings Clinic Laboratory Services to customers within the service region. Provide consultation to existing customers... | United States
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Lisa Donoho’s Emails li****@em****.com
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Lisa Donoho’s Location United States
Lisa Donoho’s Expertise Promote and market Billings Clinic Laboratory Services to customers within the service region. Provide consultation to existing customers in reviewing needs and assessing potential solutions. Ascertain current and future needs of existing customers to ensure satisfaction with current services and responsiveness to customer demand. Create and maintain relationships which generate profitable revenue streams.Accountable for laboratory order entry and result distribution including overall customer satisfaction. Developed, implemented and monitored programs to maximize customer satisfaction.Investigated and resolved customer inquiries and complaints in an empathetic manner. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers. Facilitated inter-departmental communication to effectively provide customer support. Effectively communicated with team members to maintain clearly defined expectations. Effective liaison between customers and internal departments. Resolved customer questions, issues and complaints.Retained and ensured proper handling and care of 150 existing client accounts. Took daily inbound calls and key-entered orders for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels.
Lisa Donoho’s Current Industry Ems Management And Consultants
Lisa
Donoho’s Prior Industry
Billings Clinic
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Ems Management And Consultants
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Work Experience

Ems Management And Consultants
Strategic Account Manager
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Billings Clinic
Laboratory Marketing Associate III
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Billings Clinic
Laboratory Marketing Associate I
Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Billings Clinic
Laboratory Client Services Lead
Thu May 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Billings Clinic
Laboratory Client Services Specialist
Mon Jul 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)