
Lorin Gilchrist
I am enthusiastic about applying my skills in process improvement and training, account management, data analysis, and procedure... | Exton, Pennsylvania, United States
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Lorin Gilchrist’s Emails lg****@ws****.com
Lorin Gilchrist’s Phone Numbers No phone number available.
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Lorin Gilchrist’s Location Exton, Pennsylvania, United States
Lorin Gilchrist’s Expertise I am enthusiastic about applying my skills in process improvement and training, account management, data analysis, and procedure implementation. As an Office Administrator for WSP USA, I enhanced the operations workflow, which improved productivity between our team and various departments in the office. For example, in 2020, I initiated an audit project of over 200 FedEx corporate accounts, in collaboration with our corporate FedEx representative. I was able to consolidate accounts, streamline processes, rectify process flaws, enhance user knowledge, and provide US-wide training for users, admins, and billing agents. In 2018, I worked with our IT department to implement a new request management system for our facility work orders. This has allowed us to reduce completion time of tasks, track repeating issues, and increase communication regarding work order status. As an Executive Assistant for WSP USA, I have effectively streamlined the invoice processing procedures and enhanced tracking records of all invoices, incoming and outgoing. I have taken the initiative to expand my knowledge of the relationship between billing, accounts receivable, and accounts payable departments, in order to continuously develop our invoicing procedures, and minimize discrepancies. In my 6 years experience at the Embassy Suites Hotel, I achieved many accolades for my innovative ways to improve the front desk processes, daily checklists, and best practices for customer service. My creation of a front desk training book was a welcomed tool that assisted staff with training, proper procedures, and guidelines. I also ushered the preservation of positive customer relationships with attentive and positive responses to customer inquiries and satisfaction surveys. I am confident that my skills and knowledge will provide a strong platform to contribute to a new business focus. My strong attention to detail, positive work ethic, and organizational skills has been key to my success and advancement. I am eager to implement my skills to a company with long-term opportunities.
Lorin Gilchrist’s Current Industry Wsp Usa
Lorin
Gilchrist’s Prior Industry
Embassy Suites And Homewood Suites Hotel
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Embassy Suites
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Wsp Usa
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Work Experience

Wsp Usa
Office Administrator
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Wsp Usa
Executive Assistant
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Wsp Usa
Biller
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Embassy Suites
Front Office Manager
Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Embassy Suites And Homewood Suites Hotel
Complex HHonors Manager
Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Embassy Suites
Lead Guest Service Agent
Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)