
Lory Preston
Results-driven and goal-oriented Servicing and Business Controls Expert recognized for consistently achieving individual goals as well as business... | Plano, Texas, United States
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Lory Preston’s Emails lo****@ba****.com
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Lory Preston’s Location Plano, Texas, United States
Lory Preston’s Expertise Results-driven and goal-oriented Servicing and Business Controls Expert recognized for consistently achieving individual goals as well as business goals by leveraging inquisitive, innovative and analytical strategies to achieve project success and performance improvement. Possessed 5+ years of experience in frontline call center roles focusing on responding to inbound customer inquiries. Focused another 5+ years in learning and development roles creating and training procedural materials targeting a consumer base of new hires, team leaders and managers to support frontline business routines and operations. Spent 10+ years overseeing Business Controls to identify process gaps, develop new and improved strategies, generate and define requirements and partner with cross-functional groups of executives, project managers, 3rd parties, clients, and vendors to ensure guaranteed results. Championed team deliverability, process improvement, change management, and strategic implementation. Challenged with replying to regulators, internal audit, compliance and multiple business units on both self-identified issues and external identified issues. Developed success metrics, in-line research routines, in-line audits, reporting requirements and metric analysis in order offset findings and respond quickly to issues found. Maximized resources by overseeing the creation of ad hoc (operations, business, project) reports and documentation that automated and streamlined processes by prioritizing data gathering, analysis and integrity for reporting and decision-making. Key skills: Financial Analysis • Record Maintenance • Performance Evaluation • Budgeting Analysis Process Development • Efficiency Strategies • Effective Problem Solving • Cost Analysis/Control Data Gathering and Analysis • Policy/Process Improvement • Analysis Reporting/Communication Waste Reduction Programs • Efficiency and Productivity Methods
Lory Preston’s Current Industry Igs Energy
Lory
Preston’s Prior Industry
Bank Of America
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Tiaa Bank
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Real Time Resolutions
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Igs Energy
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Work Experience

Igs Energy
Customer Solutions Specialist
Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Real Time Resolutions
Customer Service and Collections Negotiator
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Tiaa Bank
Client Services Specialist II
Sat Aug 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Business Controls Manager, Vice President
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Leadership Roles (Quality Review Specialist, Trainer, Team Leader, Manager)
Mon Dec 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)