
Lou Alicea
Successful analyst with the proven ability to provide insight supporting key performance indicators using innovative and comprehensive analytical... | Alpharetta, Georgia, United States
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Lou Alicea’s Location Alpharetta, Georgia, United States
Lou Alicea’s Expertise Successful analyst with the proven ability to provide insight supporting key performance indicators using innovative and comprehensive analytical methodologies. 20+ years of effective strategic, tactical, qualitative and quantitative analysis. 15+ years of call center operations experience focusing on planning and performance analysis. Complete project management life cycle with the application of Six Sigma, ISO, and Total Quality methodologies. Influencer within the decision-making process for national and regional strategic plans. Proven self-starter with strong leadership skills focusing on creative solutions. Core Technologies Systems & Tools: Alteryx Admin Designer 2020.1, Tableau 2021.2, Teradata SQL Assistant 15.0, Microsoft SQL Server Management Studio 13.0, Advanced Microsoft Excel User, Cognos CCRS, Crystal Reports XI, Adobe Captivate 4, Microsoft Project, Workflow Manger, Crystal Web Reporting, ACSS, Vision, Rockwell, IEX, Witness, Enterprise Monitor-Administrator, Agent Web-station, LeanKit Project Visibility Methodologies: Six Sigma, Sarbanes-Oxley, ISO, DOD, Mil-Spec and Total Quality Management
Lou Alicea’s Current Industry Adp
Lou
Alicea’s Prior Industry
Verizon Wireless
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Work Experience

Adp
Sr Workforce Management Specialist
Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Adp
Business Intelligence Lead
Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Adp
Project Analyst II
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Wireless
System Specialist
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Wireless
National Reporting Consultant
Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Wireless
Lead Sales Analyst OPS
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Wireless
National Reporting Associate Director
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Wireless
National Reporting Manager
Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Wireless
Reporting Consultant/Systems Project Consultant
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Wireless
OPS Support Analyst/Administrative Supervisor
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)