
Lucie Gouin
Responsible for all aspects of Customer Service Resolving customers concerns/issues in a timely manner Ongoing communication with Management... | Toronto, Toronto, Canada
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Lucie Gouin’s Emails lu****@ph****.com
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Lucie Gouin’s Location Toronto, Toronto, Canada
Lucie Gouin’s Expertise Responsible for all aspects of Customer Service Resolving customers concerns/issues in a timely manner Ongoing communication with Management and the plant. Responsible for a portfolio of accounts and vendors. Processing orders received by EDI, fax, email and telephone Daily contact with the warehouse ensuring all orders were shipped complete and on time.Responsible for a portfolio of accounts, such as, but not limited to, Wal-Mart, Shoppers Drug Mart, Costco - coordinating deliveries of received orders either via fax, email and /or EDI within the SAP system . Troubleshooting orders held in SAP workflow Daily communicatipn with the warehouse, ensuring all orders are delivered complete and on time. Managing fillcase report on a weekly basis Resolving issues/concerns about pricing, stock availability and on-time deliveries. Lean Foundation Certified Ongoing communication with the Demand Planners and Business Analysts.
Lucie Gouin’s Current Industry Philips
Lucie
Gouin’s Prior Industry
Herbal Magic
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LA Weightloss
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Weight Watchers Canada
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Thomas, Large & Singer Inc
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Reinhart Foods Limited
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Philips
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Work Experience

Philips
Bilingual Customer Operations Specialist
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Reinhart Foods Limited
Bilingual Senior Customer Service Representative
Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Thomas, Large & Singer Inc
Bilingual Customer Service
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Weight Watchers Canada
Bilingual Customer Service Representative
Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
LA Weightloss
National Bilingual Sales Trainer
Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Herbal Magic
Bilingual Field Representative
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)