lu****@gl****.ntt & No phone number available.

Luke Mailey

An IT Service Delivery Leader with roots in Service Desk and 1st/2nd line support and my eye on... | London, London, United Kingdom

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Luke Mailey’s Emails lu****@gl****.ntt

Luke Mailey’s Phone Numbers No phone number available.

Social Media

Luke Mailey’s Location London, London, United Kingdom

Luke Mailey’s Expertise An IT Service Delivery Leader with roots in Service Desk and 1st/2nd line support and my eye on Cx. Specialisations in Major Incident & Problem Management lends a formidable drive to protect and heal. Vast experience of working in the financial, media, pharmacutical and technology industries in multiple time zones; focused on driving maturity and Continuous Service Improvement. Well rounded analytical thinker with thick skin, good humour and charisma without the ego. Always leading from the front and blazing a trail, I’ve been the over-critical client, the demanding exec, the ticket logger, the hard pushed one-stop-shop IT guy and the plate-spinning client-embedded face of a global MSP and I savoured every minute of every interaction in every role.

Luke Mailey’s Current Industry Wtw

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Work Experience

Wtw

Associate Director of Implementation

Mon Apr 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Ntt

Senior Client Delivery Manager

Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Ntt

Premier Service Manager

Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Ntt

Service Manager

Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Newscorp Emea

Service Assurance Manager

Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

News

Service Assurance Management

Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

News

Incident Analyst

Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Harpercollins Publishers

Senior IT Service Desk Analyst

Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

News

Senior Analyst

Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

The Cambridge Food

Purchasing Manager

Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Cbe

IT Coordinator

Sun Feb 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Cbe

System Analyst

Thu Aug 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Luke Mailey Email Addresses

lu****@gl****.ntt Work Email

lu****@gl****.ntt Personal Email

FAQ About Luke Mailey

Luke Mailey is located at
London, London, United Kingdom

Luke Mailey is a
An IT Service Delivery Leader with roots in Service Desk and 1st/2nd line support and my eye on Cx. Specialisations in Major Incident & Problem Management lends a formidable drive to protect and heal. Vast experience of working in the financial, media, pharmacutical and technology industries in multiple time zones; focused on driving maturity and Continuous Service Improvement. Well rounded analytical thinker with thick skin, good humour and charisma without the ego. Always leading from the front and blazing a trail, I’ve been the over-critical client, the demanding exec, the ticket logger, the hard pushed one-stop-shop IT guy and the plate-spinning client-embedded face of a global MSP and I savoured every minute of every interaction in every role. Wtw

Luke Mailey currently works in the
Wtw

Luke Mailey specializes in
An IT Service Delivery Leader with roots in Service Desk and 1st/2nd line support and my eye on Cx. Specialisations in Major Incident & Problem Management lends a formidable drive to protect and heal. Vast experience of working in the financial, media, pharmacutical and technology industries in multiple time zones; focused on driving maturity and Continuous Service Improvement. Well rounded analytical thinker with thick skin, good humour and charisma without the ego. Always leading from the front and blazing a trail, I’ve been the over-critical client, the demanding exec, the ticket logger, the hard pushed one-stop-shop IT guy and the plate-spinning client-embedded face of a global MSP and I savoured every minute of every interaction in every role.

Luke Mailey speaks the following languages:
No languages available.

Luke Mailey has prior experience in the following industries:
Ntt , Ntt , Ntt , Newscorp Emea , News , News , Harpercollins Publishers , News , The Cambridge Food , Cbe , Cbe

Luke Mailey has the following professional experience:
Wtw , Ntt , Ntt , Ntt , Newscorp Emea , News , News , Harpercollins Publishers , News , The Cambridge Food , Cbe , Cbe .