
Manav Sharma
► Transform user story to successful implementation. Collaborate with cross-functional teams for quality deliverables meeting the deadlines. Liaise... | Orange County, California, United States
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Manav Sharma’s Emails ma****@th****.com
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Manav Sharma’s Location Orange County, California, United States
Manav Sharma’s Expertise ► Transform user story to successful implementation. Collaborate with cross-functional teams for quality deliverables meeting the deadlines. Liaise with stakeholders and worldwide users for requirement elicitation. Create solution designs for CRM and related business processes, enterprise data flow and integrations. Define and drive the roadmaps for solutions partnering with business, development, testing teams and stakeholders. Managing the build releases in agile way, with my core skill of bridging the gap between business and IT world, I am continuously engaged in supporting and training user base with a motto of providing business value with continuous improvement. ► Salesforce.com certified administrator, Siebel CRM certified consultant - SME for salesforce clouds and salesforce integrations. ► Managing all aspects of System Development Life Cycle with strong understanding of business processes and enterprise data flow. ► Managed several projects from initiation through delivery, working AGILE way with JIRA tool, and showcased strong understanding of scrum management life cycle by actively participating in sprint designs, epics, and user stories. ► Created and coordinated regulatory as well non-regulatory test plan, test cases for all testing phases – SIT, User Acceptance Testing, and performance testing; maintained up to date traceability matrix. ►Defect and Change Management Process - Managed closure of defects/issues/change requests/escalations meeting SLAs. ► Created releases deployment plan and led the execution of deployment tasks. ► Managed stakeholders sign-off on each phase of the cycle. ► Continuously supporting the user base and training worldwide super users for adoption. In parallel, conducting lesson learnt workshops to improve processes and adoption. ► Hands on with Salesforce administration managing configuration, customization, user’s licenses and profiles, data loader, reports, dashboard, CRM releases and DevOps activities. ► Managing CRM governance by regular health check, code review and best practices. ► Managing enterprise data for data quality, migration, integrations, data backup and archive. ► Documentation: created workable and user-friendly document templates and documents including Project Charter, Project Plans, user story format, Data Mapping, Integration mapping, Test Scenarios, Test Cases, Reports and Traceability Matrix.
Manav Sharma’s Current Industry Thales Usa
Manav
Sharma’s Prior Industry
Bhilwara Infotech
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Capgemini
|
Ibm Global Services
|
Birlasoft
|
Quest Software
|
Dell
|
Thales Usa
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Work Experience

Thales Usa
CRM Business Analyst/ Solution Architect
Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Quest Software
Sr Advisor | Sr Business System Analyst
Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Dell
Sr Advisor | Sr Business System Analyst
Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Birlasoft
Lead Business Systems Analyst
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Services
CRM IT Specialist / Advisory Consultant
Wed Oct 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Capgemini
CRM Sr Consultant
Wed Aug 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Bhilwara Infotech
CRM Consultant
Mon May 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)