Manit Lohani

FAQ About Manit Lohani

• What is Manit Lohani's address?

  Manit Lohani is located at
  Denver, Colorado, United States

• What is Manit Lohani's job title?

  Manit Lohani is a
  I AM A DYNAMIC AND MULTIFACETED SENIOR OPERATIONS LEADER WITH A PROVEN TRACK RECORD FOR ENHANCING THE CUSTOMER EXPERIENCE, DEEPENING ACCOUNT RELATIONS, AND LEVERAGING DATA TO ACHIEVE CUSTOMER SATISFACTION AND RETENTION. I HAVE LED ALL CUSTOMER SERVICE OPERATIONS WITH A DRIVE FOR EXCEEDING KPIs, MANAGING P&L AND ASSURING QUALITY. Selected Career Highlights CUSTOMER FOCUS – I was appointed to lead a time-sensitive staffing initiative for a high-profile technology client to help fulfill critical customer service personnel requirements. I managed the transfer of the client’s customer knowledge to my team who was able to eliminate customer dissatisfaction and resulted in 30%+ increase in revenue for company. OPERATIONAL EFFECTIVENESS – Following a customer threat to change vendor when quality assurance scores dipped below our 40% benchmark, I was brought in to change service operations, personnel, training, and employee engagement structure which resulted in significantly improving quality to above- target range within 3 months. INNOVATION – I created a transactional billing model, giving the customer cost savings to match their business cycle, resulting in winning the business from the competitor, and quadrupling the size of our footprint within the customer. EMPLOYEE ENGAGEMENT – I was assigned to avert the resignation of several new employees during on-boarding. I worked closely with them and uncovered the source of frustration and created a plan to address their concerns. I achieved a 95% retention rate for the class. REPORTING INNOVATION – I created a tool using macros in Microsoft Excel to streamline and automate the monthly employee evaluation process. This reduced the completion time from 2+ hours to 5 minutes per employee. PROJECT MANAGEMENT – I successfully led the coordination of client site relocation which included setting up structures and protocols for real estate, IT, telecommunication, workflow, office configuration, and supplies inventory. Ija Strategies

• What industry does Manit Lohani currently work in?

  Manit Lohani currently works in the
  Ija Strategies

• What is Manit Lohani's area of expertise?

  Manit Lohani specializes in
  I AM A DYNAMIC AND MULTIFACETED SENIOR OPERATIONS LEADER WITH A PROVEN TRACK RECORD FOR ENHANCING THE CUSTOMER EXPERIENCE, DEEPENING ACCOUNT RELATIONS, AND LEVERAGING DATA TO ACHIEVE CUSTOMER SATISFACTION AND RETENTION. I HAVE LED ALL CUSTOMER SERVICE OPERATIONS WITH A DRIVE FOR EXCEEDING KPIs, MANAGING P&L AND ASSURING QUALITY. Selected Career Highlights CUSTOMER FOCUS – I was appointed to lead a time-sensitive staffing initiative for a high-profile technology client to help fulfill critical customer service personnel requirements. I managed the transfer of the client’s customer knowledge to my team who was able to eliminate customer dissatisfaction and resulted in 30%+ increase in revenue for company. OPERATIONAL EFFECTIVENESS – Following a customer threat to change vendor when quality assurance scores dipped below our 40% benchmark, I was brought in to change service operations, personnel, training, and employee engagement structure which resulted in significantly improving quality to above- target range within 3 months. INNOVATION – I created a transactional billing model, giving the customer cost savings to match their business cycle, resulting in winning the business from the competitor, and quadrupling the size of our footprint within the customer. EMPLOYEE ENGAGEMENT – I was assigned to avert the resignation of several new employees during on-boarding. I worked closely with them and uncovered the source of frustration and created a plan to address their concerns. I achieved a 95% retention rate for the class. REPORTING INNOVATION – I created a tool using macros in Microsoft Excel to streamline and automate the monthly employee evaluation process. This reduced the completion time from 2+ hours to 5 minutes per employee. PROJECT MANAGEMENT – I successfully led the coordination of client site relocation which included setting up structures and protocols for real estate, IT, telecommunication, workflow, office configuration, and supplies inventory.

• Which languages does Manit Lohani speak? 

  Manit Lohani speaks the following languages:
  No languages available.

• Which industries has Manit Lohani previously worked in?   

  Manit Lohani has prior experience in the following industries:
  Ija Strategies , Zayo , Davita Medical , Arrow Electronics , Whitewave Foods , Intellisource , Staplescorporate Express , T Mobile

• What is Manit Lohani’s work experience?  

  Manit Lohani has the following professional experience:
  Ija Strategies , Zayo , Davita Medical , Arrow Electronics , Whitewave Foods , Intellisource , Staplescorporate Express , T Mobile .

• How can I find Manit Lohani on LinkedIn?  

  You can view Manit Lohani’s
  LinkedIn profile at LinkedIn URL.

• What are Manit Lohani’s work email addresses?  

  Manit Lohani’s work email addresses are
  [email protected] .

• What company does Manit Lohani work for?  

  Manit Lohani works at
  Ija Strategies