
Manohar Rao
• Competent, Diligent & Result oriented professional with 15 years of experience in IT and 5 years of experience... | Pune, Maharashtra, India
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Manohar Rao’s Emails ma****@ma****.com
Manohar Rao’s Phone Numbers No phone number available.
Social Media
Manohar Rao’s Location Pune, Maharashtra, India
Manohar Rao’s Expertise • Competent, Diligent & Result oriented professional with 15 years of experience in IT and 5 years of experience in management & leadership role. • Strong exposure across a wide spectrum of functions encompassing Technical Account Management (Enterprise), Vendor Relationship Management, Client & Customer Relationship Management, Team/People Management, Hiring, Staffing, Recruitment, Retention & Attrition Management, Call Quality, Quality Assurance & Compliance, Training-Need Analysis, Performance Management. • People manager adept at managing large co-located or remote teams, leadership in bootstrapping and conceptualizing new functions and guiding them to a point where they are on auto-pilot mode. • Experience in setting up infrastructure, O/S & S/W Installation, Patch Management. Solutions and Software: BMC Remedy ITSM, TrueSight Operations Management, BMC Impact & Event Management Solution, BMC Patrol
Manohar Rao’s Current Industry Mastercard
Manohar
Rao’s Prior Industry
Mastercard
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Reliance Communications
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Clover Technologies
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Wns Global Services
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Bmc Software
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Work Experience

Mastercard
Director - Business Operations
Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Mastercard
Manager - Business Operations
Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Nice
Manager - Priority Support
Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Manager - Technical Support
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Lead Technical Support Analyst
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Senior Technical Support Analyst
Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Staff Technical Support Analyst
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Bmc Software
Technical Support Analyst
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Wns Global Services
Sr. System Administrator
Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Clover Technologies
Sr. Consultant
Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Reliance Communications
Customer Support Engineer
Sun Feb 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Mastercard
Director - Business Operations
— Present