
Manoj Kumar Choudhary
A professional with more than 22 years of experience in BFSI and Telecom space, predominantly in customer servicing... | India
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Manoj Kumar Choudhary’s Emails ma****@in****.com
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Manoj Kumar Choudhary’s Location India
Manoj Kumar Choudhary’s Expertise A professional with more than 22 years of experience in BFSI and Telecom space, predominantly in customer servicing and customer life cycle management at progressively responsible positions. In my erstwhile capacity in the Senior Management with key telco operators , have the unique task of Managing the Customer Life cycle for postpaid customers, startegise on generating incremental revenue from these customers and finally build a plan to enhance the service experience from pre- on boarding to post exit Work experience spread across various facets of business Training ,Sales , Operations, Customer Service, key account management , Sales, Retail shop experience, Collection , churn , Re- connection ,loyalty campaign , up sell, cross sell and pioneer in customer relationship program management . I have effectively engaged with individuals & business entities across the continuum – from ones with highly discerning international standards, CXOs & professionals, right through to those at the base of the pyramid. This has enabled me to develop a deep understanding of consumer psyche that has added to my latently high emotional quotient. The softer aspects coupled with my functional skills, strong result–orientation and business acumen has been leveraged over the years, receiving acknowledgement of my contribution from Executive Management with metronomic regularity. From the mid part of my career onward have shared my experiences and acquired ones with team members & their next levels - first informally, then gradually structuring it to full-fledged multiple-day / site Training / coaching program to develop their functional skills. Linking these to quantifiable outcomes has ensured that my end business deliverable have consistently been of a superior ranking with people development.
Manoj Kumar Choudhary’s Current Industry East West Consultancy And Services
Manoj
Kumar Choudhary’s Prior Industry
Icici Bank
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Bharti Airtel
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Tata Teleservices
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Idea Cellular
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Reliance Communications
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East West Consultancy And Services
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Work Experience

East West Consultancy And Services
Managing Director
Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
East West Consultancy And Services
Managing Partner
Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Reliance Communications
Retail Lcm Head :Dy General Mananger Based At Mumbai Dakc
Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Idea Cellular
Postpaid & Service Centre Head : Senior Manager Assam & Ne Circle
Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Teleservices
Post Paid Retention
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Bharti Airtel
Manager - Risk Credit And Collections
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Icici Bank
Territory Collection Manager
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)