Marc Yost
A dynamic and results-driven Customer Care and Contact Center Operations Executive with 20+ years’ of exceptional business... | Greensboro--Winston-Salem--High Point Area, Greensboro--Winston-Salem--High Point Area, United States
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Marc Yost’s Emails ma****@in****.com
Marc Yost’s Phone Numbers No phone number available.
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Marc Yost’s Location Greensboro--Winston-Salem--High Point Area, Greensboro--Winston-Salem--High Point Area, United States
Marc Yost’s Expertise A dynamic and results-driven Customer Care and Contact Center Operations Executive with 20+ years’ of exceptional business acumen, work ethic, and people skills. Highly qualified professional with experience in leading large, cross functional teams within mortgage, credit servicing, call center, and insurance operations. Recognized talent for working across functions within an organization to reach business objectives and quickly grasping business concepts and creatively address operational challenges. Proven ability to combine passion, creativity, and drive with well-developed communication and problem-solving skills to consistently manage multiple projects simultaneously, streamline operational efficiency, develop goals, drive continuous process improvement, cultivate client rapport to improve engagement, and establish customer-focused policies and procedures. Key competencies: • Contact Center Operations • Business Process Improvement • Risk Management • Business Analysis • Strategic Planning • Crisis Management • Mortgage Operations • Customer Service • Profit/Loss • Lean Six Sigma • Performance Metrics and KPI • Cross Functional Teaming • Business Process Outsourcing • Collection Strategies • Loss Prevention
Marc Yost’s Current Industry Inmar Intelligence
Marc
Yost’s Prior Industry
Sears Holdings
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Vanderbilt Mortgage And Finance
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United Guaranty
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Massmutual Carolinas
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Advanced Call Center Technologies
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Inmar Intelligence
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Work Experience
Inmar Intelligence
Client Services Manager
Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Advanced Call Center Technologies
Director of Operations
Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Massmutual Carolinas
Financial Services Professional
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
United Guaranty
Vice President/Director Operations
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
United Guaranty
Vice President Loss Mitigation
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Vanderbilt Mortgage And Finance
Portfolio Manager
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Sears Holdings
Group Asset Manager
Tue Jun 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Marc Yost Email Addresses
FAQ About Marc Yost
-
Marc Yost is located at
Greensboro--Winston-Salem--High Point Area, Greensboro--Winston-Salem--High Point Area, United States -
Marc Yost is a
A dynamic and results-driven Customer Care and Contact Center Operations Executive with 20+ years’ of exceptional business acumen, work ethic, and people skills. Highly qualified professional with experience in leading large, cross functional teams within mortgage, credit servicing, call center, and insurance operations. Recognized talent for working across functions within an organization to reach business objectives and quickly grasping business concepts and creatively address operational challenges. Proven ability to combine passion, creativity, and drive with well-developed communication and problem-solving skills to consistently manage multiple projects simultaneously, streamline operational efficiency, develop goals, drive continuous process improvement, cultivate client rapport to improve engagement, and establish customer-focused policies and procedures. Key competencies: • Contact Center Operations • Business Process Improvement • Risk Management • Business Analysis • Strategic Planning • Crisis Management • Mortgage Operations • Customer Service • Profit/Loss • Lean Six Sigma • Performance Metrics and KPI • Cross Functional Teaming • Business Process Outsourcing • Collection Strategies • Loss Prevention Inmar Intelligence -
Marc Yost currently works in the
Inmar Intelligence -
Marc Yost specializes in
A dynamic and results-driven Customer Care and Contact Center Operations Executive with 20+ years’ of exceptional business acumen, work ethic, and people skills. Highly qualified professional with experience in leading large, cross functional teams within mortgage, credit servicing, call center, and insurance operations. Recognized talent for working across functions within an organization to reach business objectives and quickly grasping business concepts and creatively address operational challenges. Proven ability to combine passion, creativity, and drive with well-developed communication and problem-solving skills to consistently manage multiple projects simultaneously, streamline operational efficiency, develop goals, drive continuous process improvement, cultivate client rapport to improve engagement, and establish customer-focused policies and procedures. Key competencies: • Contact Center Operations • Business Process Improvement • Risk Management • Business Analysis • Strategic Planning • Crisis Management • Mortgage Operations • Customer Service • Profit/Loss • Lean Six Sigma • Performance Metrics and KPI • Cross Functional Teaming • Business Process Outsourcing • Collection Strategies • Loss Prevention -
Marc Yost speaks the following languages:
No languages available. -
Marc Yost has prior experience in the following industries:
Advanced Call Center Technologies , Massmutual Carolinas , United Guaranty , United Guaranty , Vanderbilt Mortgage And Finance , Sears Holdings -
Marc Yost has the following professional experience:
Inmar Intelligence , Advanced Call Center Technologies , Massmutual Carolinas , United Guaranty , United Guaranty , Vanderbilt Mortgage And Finance , Sears Holdings . -
You can view Marc Yost’s
LinkedIn profile at LinkedIn URL. -
Marc Yost’s work email addresses are
[email protected] . -
Marc Yost works at
Inmar Intelligence
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