
Marcel Dubois
Through my experience in software development, I uncovered a passion for helping people succeed, be it customers, teammates,... | 235 Dorrance Road, Boulder Creek, United States
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Marcel Dubois’s Emails ma****@gl****.com
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Marcel Dubois’s Location 235 Dorrance Road, Boulder Creek, United States
Marcel Dubois’s Expertise Through my experience in software development, I uncovered a passion for helping people succeed, be it customers, teammates, or my management team. This led me into the world of Customer Support, where I now lead teams committed to resolving customer challenges and driving success. I enjoy problem-solving and am naturally curious. My eagerness to learn and passion for helping others drive me to find solutions to the problem at hand. With a growth mindset, I constantly seek ways to improve the customer experience. My key tenets for a Customer Support leader: 1) Customer Focus – Prioritize customer satisfaction using the right tools and training 2) Lead by Example – Model the behaviors and attitudes you expect 3) Empowerment – Give employees the resources and knowledge they need to thrive 4) Positive Team Culture – Encourage open communication and continuous learning 5) Measurable Success – Track and measure key performance metrics
Marcel Dubois’s Current Industry Glide
Marcel
Dubois’s Prior Industry
Tivo
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Bluescape
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Unit21
|
Support Driven
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Assert Drone Animal Rescue
|
Glide
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Work Experience

Glide
Customer Support Manager
Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Assert Drone Animal Rescue
Consultant
Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Support Driven
Member
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Unit21
Director of Customer Support
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Bluescape
Director Customer Support
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Bluescape
Head Of Support Services
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Tivo
Manager, Service Engineering
Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Tivo
Senior Software Engineer
Sat Aug 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)