
Maria Citadel
Been in the BPO industry for more than 26 years, managing Fortune 500 companies, from Retail,... | Metro Manila, National Capital Region, Philippines
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Maria Citadel’s Emails ma****@co****.com
Maria Citadel’s Phone Numbers No phone number available.
Social Media
Maria Citadel’s Location Metro Manila, National Capital Region, Philippines
Maria Citadel’s Expertise Been in the BPO industry for more than 26 years, managing Fortune 500 companies, from Retail, to Global Banking /Financial Institution, Logistics Travel & Transportation, Healthcare / Highly Clinical Processes to Telecommunications across all Geo's and OMNI-Channels. With expertise ranging from Credit Underwriting, Chargeback, Disputes and Claims, Aquiring and Issuing Banking, Customer and Health Services, Workers Compensation, Precert, Obstraction, Hedis, Coding Recon, end to end insurance & trucking process, Sales & dialer management. With a consistent outstanding track record and excellent engagement skills, focused on efficiency gains for the company I work for and creating opportunities for growth for the people I work with. . Specialties: Senior Leader for BPO and CPO industry
Maria Citadel’s Current Industry Concentrix
Maria
Citadel’s Prior Industry
Concentrix
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Aig
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Epacific Global Usa
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Apac Customer Service
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Trg Customer Solutions
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Hsbc
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Cognizant Technology Solutions
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Exl Service
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7
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Cognizant
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Work Experience

Concentrix
Global Delivery Leader. & Site Director
Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Cognizant
Deputy General Manager Operations
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
7
Business Transformation Consultant & Senior Operations Manager
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Exl Service
Asst. Vice President
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Cognizant Technology Solutions
Service Delivery Manager
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsbc
Asst Vice President For Operations
Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Trg Customer Solutions
Director For Operations
Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Apac Customer Service
Asst. Center Business Manager
Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Epacific Global Usa
Senior Training Officer / Manager
Tue Aug 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Aig
Telesales Supervisor
Sun Aug 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Concentrix
Global Delivery Leader and Site Director
— Present