
Maria Lagar
π Experienced Operations Team Leader Contact Center Expert π Greetings LinkedIn community! I am a results-driven Operations Team Leader... | Buenos Aires, Buenos Aires, Argentina
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Maria Lagarβs Emails ma****@co****.com
Maria Lagarβs Phone Numbers No phone number available.
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Maria Lagarβs Location Buenos Aires, Buenos Aires, Argentina
Maria Lagarβs Expertise π Experienced Operations Team Leader Contact Center Expert π Greetings LinkedIn community! I am a results-driven Operations Team Leader with a proven track record of optimizing contact center efficiency and delivering exceptional customer experiences. With 2 years of hands-on experience in leading high-performance teams, I specialize in driving operational excellence, process improvement, and employee development within dynamic and fast-paced environments. π Key Strengths: β¨ Team Leadership Proficient in building, coaching, and leading cross-functional teams to exceed performance targets. I thrive on fostering a collaborative culture that empowers individuals to reach their full potential. π Operational Efficiency Adept at implementing streamlined processes and leveraging technology to enhance overall operational efficiency. My strategic approach has consistently resulted in improved service levels and customer experience overall. π Contact Center Expertise Extensive knowledge of contact center operations, including workforce management, quality assurance, and customer engagement strategies. I am passionate about aligning operational goals with organizational objectives. π οΈ Performance Optimization Track record of consistently exceeding performance metrics, including service level agreements (SLAs), first call resolution (FCR), and customer satisfaction scores (CSAT). π€ Stakeholder Collaboration Skilled in fostering strong relationships with internal and external stakeholders. I believe in open communication and collaboration to drive organizational success. π Continuous Improvement Committed to staying abreast of industry trends and best practices, I actively seek opportunities for ongoing learning and professional development. Let's connect! I am eager to network with like-minded professionals, share insights, and explore potential collaborations. Feel free to reach out if you are looking to enhance your contact center operations, or if you simply want to connect with a passionate and results-oriented Operations Team Leader. π² Phone: +54 1169047014 π Email: [email protected] #OperationsLeader #ContactCenter #TeamManagement #CustomerExperience #ProcessOptimization
Maria Lagarβs Current Industry Cognizant
Maria
Lagarβs Prior Industry
Pear Comunicacion
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Cognizant
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Ninch
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Work Experience

Cognizant
Operations Team Leader
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) β Present
Cognizant
Customer Success Analyst
Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) β Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ninch
Communication Trainee - Pasante De Comunicacion
Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) β Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Cognizant
Gmb Onboarding Agent
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) β Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Cognizant
Onboarding Agent For Google Ads (On Behalf Of Cognizant)
Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) β Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Pear Comunicacion
Asistente De Cuentas
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) β Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)