Marius Kuprys

FAQ About Marius Kuprys

• What is Marius Kuprys's address?

  Marius Kuprys is located at
  Lithuania

• What is Marius Kuprys's job title?

  Marius Kuprys is a
  CFCS certified since 11.2016 CAMS recertified as of 12.2016 Responsible for Global Sanctions and Interdiction (GSI) screening department under Financial Crimes Compliance Operations Unit. A global function has consisted of several areas: primary review team, secondary review team, escalations unit and leadership team rolling up to 120+ people in total • Provide leadership and guidance to a group of staff at various levels in the functional unit, located in Vilnius Lithuania and San Jose Costa Rica, in delivering and/or effectively supporting compliance programs, processes and procedures as well as accomplishing compliance goals and strategies; • Manage an on-going development of procedures around analysis of possible suspicious activity in AML/CFT area; • Build and manage relationships with various stakeholders – Global Sanctions Policy owners, AML Compliance Operations, Compliance Systems and Analytics, Global Operations and other units; • Demonstrate project management skills, and ability to coordinate global projects with diverse participation; • Foster a common vision and provide clear direction and common priorities for AML/CFT Compliance both within and outside the department; • Provide research, analytics and reports to management, create escalation and tracking processes; • Coordinate with relevant management under Financial Crimes Compliance Operations to implement changes to systems or processes. • Provide sanctions compliance support to Western Union entities located in Europe and beyond.CAMS certified since 12.2013 Responsible over global function of Global Sanctions and Interdiction (GSI) screening, based in Vilnius, Lithuania. A global function has consisted of several areas: primary review team, secondary review team, escalations unit and leadership team rolling up to 110+ people in total. As a manager, I was responsible for on-going development of procedures around analysis of possible suspicious activity in AML/CFT area. Also had responsibility for anti-money laundering requirements development including creation of decision making, proposing or approving procedure/process changes. Stakeholder management involving but not limited to, communication with country Operations, country Compliance and Global Sanctions Policy owners. I had to ensure accurate and timely global sanctions reporting requirements as documented in the procedures. Have general working knowledge of management practices, as well as solid professional and/or administrative, problem solving, decision making, and analytical skills. While assuming the role, I was responsible for: • Achieving department KPIs set; • Responsible for managing, motivating and developing staff to achieve departmental and personal objectives; • Contribution to a positive team environment and provide regular ongoing feedback, including performance reviews; • Metrics reporting function; • Having solid understanding how to develop and manage on-going procedures; • Involvement in system/process enhancement projects and delivering results; • Participation and/or leading creation of documentation and standardization of operational procedures; • Execute policies that may affect organizational unit and may coordinate on activities with others outside the department as appropriate.Leading functional group of 60 individuals, with responsibility over Global Sanctions and Interdiction (GSI) screening for Retail, Digital, and WUBS products, also KYC large principal money transfers. Was leading a group of team leaders and analytics. While being a supervisor I was responsible for the execution of organizational strategies, was also part of strategy creation that was meant for function innovation in terms of process changes and people engagement. I was involved in system and/or process enhancement projects. Had to represent department during monthly KPI reviews at Site level, and to WUPSIL and WUIB entities. While assuming the role, I was responsible for: • Achieving department KPIs set; • Responsible for managing, motivating and developing staff to achieve departmental and personal objectives; • Contribution to a positive team environment and provide regular ongoing feedback, including performance reviews; • Creating strategies and driving individualized initiatives to improve operational metrics; • Ensuring a high quality and productivity of the respective team; • Representation of GSI EUROC department during monthly KPI reviews at Site level, and to WUPSIL and WUIB entities; • Having solid understanding how to develop and manage on-going procedures; • Involvement in system/process enhancement projects and delivering results; • Assurance of accurate and timely reporting requirements as documented in the procedures; • Production, creation and/or maintenance of existing or new reports, use database or other data sources. • Participation and/or leading creation of documentation and standardization of operational procedures; • Execute policies that may affect organizational unit and may coordinate on activities with others outside the department as appropriate. Additionally, was responsible for functional metrics reporting. • Monthly productivity dashboard creation; • Monthly European region deck; • Ad hoc reporting.Leading and managing two different groups: GSI escalations team – group of product experts who are responsible for high level service support to our internal partners to find solutions for complex issues, escalations, system outage reports/escalations and international LPMT team, responsible for large principal money transfer KYC policy execution in EMEA region. In cooperation with other team leaders, we were submitting procedure changes/improvements. Built employee recognition program to recognize top performers. From time to time, I was supporting manager during her absence. I was responsible for functional KPIs or any other service level agreement commitments were reached or were on the track of achievement. While assuming the role, I was responsible for: • Achieving functional Key Performance Indicators (KPI) set; • Responsible for managing, motivating and developing staff to achieve departmental and personal objectives; • Participation and/or leading creation of documentation and standardization of operational procedures; • Having solid understanding how to develop and manage on-going procedures; • Ensuring a high quality and productivity of the respective team; • Contribution to a positive team environment and provide regular ongoing feedback, including performance reviews; • Assurance of accurate and timely reporting requirements as documented in the procedures; • Production, creation and/or maintenance of existing or new reports, use database or other data sources. Additionally, was responsible for functional metrics reporting. • Monthly productivity dashboard creation; • Monthly European region deck; • Ad hoc reporting.Leading and managing team up to 15 people who were responsible for the evaluation and decision making on transactions put on hold due to Sanctions and Interdiction screening programs. While being a team leader, I had to heavily concentrate on the employee development by providing their performance results and ensuring timely coaching sessions were conducted. During the period while working as team leader I was: • Fully responsible for the daily workflow distribution globally; • Responsible for ensuring high quality and productivity of the respective team; • Contributing to a positive team environment and provided regular ongoing feedback, including performance reviews; • Empowered to make critical business decisions that may impact the operation and improve customer/agent satisfaction; • Had to ensure successful resolution of customer complaints; • Actively participating and/or leading projects to implement process changes or operational changes; • Accountable for succession planning through the development of their respective team members; • Had to continuously learn about rapidly changing regulatory/operations environment.Responsible in supporting Contact Center of Croatia in reaching and exceeding performance targets and clients agreements by proactively measuring, tracking, forecasting, planning, analyzing, and reporting actual and historical data. Had to maintain good level of knowledge of contact center software, applications used to track work, or other systems to pull necessary data. Was supporting management and executing their business decisions with a high amount of precision and consistency. Had to perform business model analysis used in contact center of Croatia. While working as Business Support Team member for reporting and billing I was: • Responsible for Croatia Contact Center reporting and billing processes; • Creating new reports/output files; • Working with raw data, its’ consolidation and analysis; • Producing daily/weekly/monthly reports for internal/external purposes; • Communicating with clients and operations management; • Producing monthly/weekly financial data projections; • Implementing various calculation models; • Analyzing business models used in Call center. Additional obligations working in Business Support Team member position: • Responsible for whole country reporting and billing process transition into Regional Support Organization based in Vilnius. • Assigned to work with Regional financial reporting/planning as of mid-February 2010. • Regional financial dashboard report takeover/financial figures: Gross margin/Revenue per hour/Contribution margin etc. calculation for country managers in the region. Effectively leading and managing a team of 12 to 17 senior/customer service representatives to reach department KPIs, ensure high customer satisfaction, and reach individual goal achievement. It also included developing competencies of CSR’s and ensuring that behaviors were in alignment with company’s values and internal culture. During period working as team leader I was: • Directly responsible of business profitability and efficiency; • Performing quality assurance by conducting call monitoring; • Conducting coaching sessions; • Responsible staff keeps product knowledge up to date; • Responsible team reaches high results in key areas such as sales, and customer service; • Creating metrics reports; • Communicating with business partners (escalations, product updates and process enhancements); • Responsible for project outlay and resource planning; Participation in the seminars for managers delivered by company “KONSULTAVIMAS”: • Leadership • “Coaching” • Time management. • Sales: working as salesperson for UK Company. Dealing with UK customers over the phone. Achieved good results, consistently one of the better performers in the team. Experienced sales in hotel business. • Customer care: providing customer care for customers with problems, handling complaints, looking for solutions and ensuring high customer satisfaction. • Other tasks: helping team leaders with reports and other tasks, shift supervision, taking over from colleague’s problematic calls/complex cases. Western Union Business Solutions

• What industry does Marius Kuprys currently work in?

  Marius Kuprys currently works in the
  Western Union Business Solutions

• What is Marius Kuprys's area of expertise?

  Marius Kuprys specializes in
  CFCS certified since 11.2016 CAMS recertified as of 12.2016 Responsible for Global Sanctions and Interdiction (GSI) screening department under Financial Crimes Compliance Operations Unit. A global function has consisted of several areas: primary review team, secondary review team, escalations unit and leadership team rolling up to 120+ people in total • Provide leadership and guidance to a group of staff at various levels in the functional unit, located in Vilnius Lithuania and San Jose Costa Rica, in delivering and/or effectively supporting compliance programs, processes and procedures as well as accomplishing compliance goals and strategies; • Manage an on-going development of procedures around analysis of possible suspicious activity in AML/CFT area; • Build and manage relationships with various stakeholders – Global Sanctions Policy owners, AML Compliance Operations, Compliance Systems and Analytics, Global Operations and other units; • Demonstrate project management skills, and ability to coordinate global projects with diverse participation; • Foster a common vision and provide clear direction and common priorities for AML/CFT Compliance both within and outside the department; • Provide research, analytics and reports to management, create escalation and tracking processes; • Coordinate with relevant management under Financial Crimes Compliance Operations to implement changes to systems or processes. • Provide sanctions compliance support to Western Union entities located in Europe and beyond.CAMS certified since 12.2013 Responsible over global function of Global Sanctions and Interdiction (GSI) screening, based in Vilnius, Lithuania. A global function has consisted of several areas: primary review team, secondary review team, escalations unit and leadership team rolling up to 110+ people in total. As a manager, I was responsible for on-going development of procedures around analysis of possible suspicious activity in AML/CFT area. Also had responsibility for anti-money laundering requirements development including creation of decision making, proposing or approving procedure/process changes. Stakeholder management involving but not limited to, communication with country Operations, country Compliance and Global Sanctions Policy owners. I had to ensure accurate and timely global sanctions reporting requirements as documented in the procedures. Have general working knowledge of management practices, as well as solid professional and/or administrative, problem solving, decision making, and analytical skills. While assuming the role, I was responsible for: • Achieving department KPIs set; • Responsible for managing, motivating and developing staff to achieve departmental and personal objectives; • Contribution to a positive team environment and provide regular ongoing feedback, including performance reviews; • Metrics reporting function; • Having solid understanding how to develop and manage on-going procedures; • Involvement in system/process enhancement projects and delivering results; • Participation and/or leading creation of documentation and standardization of operational procedures; • Execute policies that may affect organizational unit and may coordinate on activities with others outside the department as appropriate.Leading functional group of 60 individuals, with responsibility over Global Sanctions and Interdiction (GSI) screening for Retail, Digital, and WUBS products, also KYC large principal money transfers. Was leading a group of team leaders and analytics. While being a supervisor I was responsible for the execution of organizational strategies, was also part of strategy creation that was meant for function innovation in terms of process changes and people engagement. I was involved in system and/or process enhancement projects. Had to represent department during monthly KPI reviews at Site level, and to WUPSIL and WUIB entities. While assuming the role, I was responsible for: • Achieving department KPIs set; • Responsible for managing, motivating and developing staff to achieve departmental and personal objectives; • Contribution to a positive team environment and provide regular ongoing feedback, including performance reviews; • Creating strategies and driving individualized initiatives to improve operational metrics; • Ensuring a high quality and productivity of the respective team; • Representation of GSI EUROC department during monthly KPI reviews at Site level, and to WUPSIL and WUIB entities; • Having solid understanding how to develop and manage on-going procedures; • Involvement in system/process enhancement projects and delivering results; • Assurance of accurate and timely reporting requirements as documented in the procedures; • Production, creation and/or maintenance of existing or new reports, use database or other data sources. • Participation and/or leading creation of documentation and standardization of operational procedures; • Execute policies that may affect organizational unit and may coordinate on activities with others outside the department as appropriate. Additionally, was responsible for functional metrics reporting. • Monthly productivity dashboard creation; • Monthly European region deck; • Ad hoc reporting.Leading and managing two different groups: GSI escalations team – group of product experts who are responsible for high level service support to our internal partners to find solutions for complex issues, escalations, system outage reports/escalations and international LPMT team, responsible for large principal money transfer KYC policy execution in EMEA region. In cooperation with other team leaders, we were submitting procedure changes/improvements. Built employee recognition program to recognize top performers. From time to time, I was supporting manager during her absence. I was responsible for functional KPIs or any other service level agreement commitments were reached or were on the track of achievement. While assuming the role, I was responsible for: • Achieving functional Key Performance Indicators (KPI) set; • Responsible for managing, motivating and developing staff to achieve departmental and personal objectives; • Participation and/or leading creation of documentation and standardization of operational procedures; • Having solid understanding how to develop and manage on-going procedures; • Ensuring a high quality and productivity of the respective team; • Contribution to a positive team environment and provide regular ongoing feedback, including performance reviews; • Assurance of accurate and timely reporting requirements as documented in the procedures; • Production, creation and/or maintenance of existing or new reports, use database or other data sources. Additionally, was responsible for functional metrics reporting. • Monthly productivity dashboard creation; • Monthly European region deck; • Ad hoc reporting.Leading and managing team up to 15 people who were responsible for the evaluation and decision making on transactions put on hold due to Sanctions and Interdiction screening programs. While being a team leader, I had to heavily concentrate on the employee development by providing their performance results and ensuring timely coaching sessions were conducted. During the period while working as team leader I was: • Fully responsible for the daily workflow distribution globally; • Responsible for ensuring high quality and productivity of the respective team; • Contributing to a positive team environment and provided regular ongoing feedback, including performance reviews; • Empowered to make critical business decisions that may impact the operation and improve customer/agent satisfaction; • Had to ensure successful resolution of customer complaints; • Actively participating and/or leading projects to implement process changes or operational changes; • Accountable for succession planning through the development of their respective team members; • Had to continuously learn about rapidly changing regulatory/operations environment.Responsible in supporting Contact Center of Croatia in reaching and exceeding performance targets and clients agreements by proactively measuring, tracking, forecasting, planning, analyzing, and reporting actual and historical data. Had to maintain good level of knowledge of contact center software, applications used to track work, or other systems to pull necessary data. Was supporting management and executing their business decisions with a high amount of precision and consistency. Had to perform business model analysis used in contact center of Croatia. While working as Business Support Team member for reporting and billing I was: • Responsible for Croatia Contact Center reporting and billing processes; • Creating new reports/output files; • Working with raw data, its’ consolidation and analysis; • Producing daily/weekly/monthly reports for internal/external purposes; • Communicating with clients and operations management; • Producing monthly/weekly financial data projections; • Implementing various calculation models; • Analyzing business models used in Call center. Additional obligations working in Business Support Team member position: • Responsible for whole country reporting and billing process transition into Regional Support Organization based in Vilnius. • Assigned to work with Regional financial reporting/planning as of mid-February 2010. • Regional financial dashboard report takeover/financial figures: Gross margin/Revenue per hour/Contribution margin etc. calculation for country managers in the region. Effectively leading and managing a team of 12 to 17 senior/customer service representatives to reach department KPIs, ensure high customer satisfaction, and reach individual goal achievement. It also included developing competencies of CSR’s and ensuring that behaviors were in alignment with company’s values and internal culture. During period working as team leader I was: • Directly responsible of business profitability and efficiency; • Performing quality assurance by conducting call monitoring; • Conducting coaching sessions; • Responsible staff keeps product knowledge up to date; • Responsible team reaches high results in key areas such as sales, and customer service; • Creating metrics reports; • Communicating with business partners (escalations, product updates and process enhancements); • Responsible for project outlay and resource planning; Participation in the seminars for managers delivered by company “KONSULTAVIMAS”: • Leadership • “Coaching” • Time management. • Sales: working as salesperson for UK Company. Dealing with UK customers over the phone. Achieved good results, consistently one of the better performers in the team. Experienced sales in hotel business. • Customer care: providing customer care for customers with problems, handling complaints, looking for solutions and ensuring high customer satisfaction. • Other tasks: helping team leaders with reports and other tasks, shift supervision, taking over from colleague’s problematic calls/complex cases.

• Which languages does Marius Kuprys speak? 

  Marius Kuprys speaks the following languages:
  No languages available.

• Which industries has Marius Kuprys previously worked in?   

  Marius Kuprys has prior experience in the following industries:
  Western Union Business Solutions , Western Union , Western Union , Western Union , Western Union , Western Union , Transcom , Transcom , Transcom

• What is Marius Kuprys’s work experience?  

  Marius Kuprys has the following professional experience:
  Western Union Business Solutions , Western Union , Western Union , Western Union , Western Union , Western Union , Transcom , Transcom , Transcom .

• How can I find Marius Kuprys on LinkedIn?  

  You can view Marius Kuprys’s
  LinkedIn profile at LinkedIn URL.

• What are Marius Kuprys’s work email addresses?  

  Marius Kuprys’s work email addresses are
  [email protected] .

• What company does Marius Kuprys work for?  

  Marius Kuprys works at
  Western Union Business Solutions