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Mark Shields

I am a passionate ‘people leader’ with over eighteen years experience within the contact centre industry. I have... | Australia

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Mark Shields’s Emails [email protected]

Mark Shields’s Phone Numbers No phone number available.

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Mark Shields’s Location Australia

Mark Shields’s Expertise I am a passionate ‘people leader’ with over eighteen years experience within the contact centre industry. I have had the opportunity to successfully lead multiple groups of individuals to reach common goals across numerous business processes. By utilising my engaging communication style I have been able to build long lasting relationships whilst influencing key stakeholders and leading and motivating my teams. I am a highly motivated and career orientated person and thrive on continuous improvement and the opportunity of personal development and growth for myself and those around me. I take great pleasure in the success of the individuals I mentor and the groups I lead. I bring a high level of emotional intelligence coupled with strong commercial acumen balancing the needs of clients, customers and support networks. I excel in people engagement and use words, actions and vision to lead by example to achieve results. With a strong working knowledge of the contact centre industry including call and resource management, call quality, process and technology, I bring a high level of planning, analysis and commitment to maximise productivity and achieve financial and contractual targets. Overall I am an exceptionally approachable individual who loves working with people and building a strong culture within a challenging but successful environment. I am happy to explore new professional network opportunities so please feel free to reach out.

Mark Shields’s Current Industry Orikan

Mark Shields’s Prior Industry
Aegis Services | Dca Database Consultants | Orikan

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Work Experience

Orikan

General Manager Customer & Client Services

Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Dca Database Consultants

General Manager Customer & Client Services

Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Aegis Services

Senior Manager Operations

Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Mark Shields Email Addresses

[email protected] Email

Mark Shields Phone Number

No phone number available. Phone number

FAQ About Mark Shields

Mark Shields is located at
Australia

Mark Shields is a
I am a passionate ‘people leader’ with over eighteen years experience within the contact centre industry. I have had the opportunity to successfully lead multiple groups of individuals to reach common goals across numerous business processes. By utilising my engaging communication style I have been able to build long lasting relationships whilst influencing key stakeholders and leading and motivating my teams. I am a highly motivated and career orientated person and thrive on continuous improvement and the opportunity of personal development and growth for myself and those around me. I take great pleasure in the success of the individuals I mentor and the groups I lead. I bring a high level of emotional intelligence coupled with strong commercial acumen balancing the needs of clients, customers and support networks. I excel in people engagement and use words, actions and vision to lead by example to achieve results. With a strong working knowledge of the contact centre industry including call and resource management, call quality, process and technology, I bring a high level of planning, analysis and commitment to maximise productivity and achieve financial and contractual targets. Overall I am an exceptionally approachable individual who loves working with people and building a strong culture within a challenging but successful environment. I am happy to explore new professional network opportunities so please feel free to reach out. Orikan

Mark Shields currently works in the
Orikan

Mark Shields specializes in
I am a passionate ‘people leader’ with over eighteen years experience within the contact centre industry. I have had the opportunity to successfully lead multiple groups of individuals to reach common goals across numerous business processes. By utilising my engaging communication style I have been able to build long lasting relationships whilst influencing key stakeholders and leading and motivating my teams. I am a highly motivated and career orientated person and thrive on continuous improvement and the opportunity of personal development and growth for myself and those around me. I take great pleasure in the success of the individuals I mentor and the groups I lead. I bring a high level of emotional intelligence coupled with strong commercial acumen balancing the needs of clients, customers and support networks. I excel in people engagement and use words, actions and vision to lead by example to achieve results. With a strong working knowledge of the contact centre industry including call and resource management, call quality, process and technology, I bring a high level of planning, analysis and commitment to maximise productivity and achieve financial and contractual targets. Overall I am an exceptionally approachable individual who loves working with people and building a strong culture within a challenging but successful environment. I am happy to explore new professional network opportunities so please feel free to reach out.