Mark Ward

Mark Ward

Experienced and results-driven professional with a proven track record in operations management, quality assurance, customer service, client engagement... | Liverpool, Liverpool, United Kingdom

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Work Experience

Hope And Glory The Finest British Teas

Senior Customer Engagement Lead UK and Continental Europe

Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Hope And Glory The Finest British Teas

Customer Engagement Lead UK North & Continental Europe

Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Gobeyond For Hsbc

Consulting Associate : Operational Excellence Lead

Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Reed For Clarion Housing

Head Of Customer Support (FTC )

Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Antons

Operations Manager (consultancy basis)

Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Capita For Royal Bank

Senior Manager

Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Bank Of America

Operational Support Manager

Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Capita Hartshead Lloyds Banking

Quality Assurance Lead

Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Shop Direct Groupeveryday Financial Solutions

Department Head/ Contact Centre Manager, Collections, Customer Service and Complaints

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Littlewoods Contact Centre

Department Lead

Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

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