m.****@sa****.com & No phone number available.

Matteo Fedeli

Matteo is an experienced executive with more than 30 years of national and international background in the after... | Milan, Lombardy, Italy

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Matteo Fedeli’s Emails m.****@sa****.com

Matteo Fedeli’s Phone Numbers No phone number available.

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Matteo Fedeli’s Location Milan, Lombardy, Italy

Matteo Fedeli’s Expertise Matteo is an experienced executive with more than 30 years of national and international background in the after sales, quality. Kpi management and logistics. Matteo started his activity in IT industry in 1988, working for Digital Equipment corporation and TIM and consolidating important experience in field service and contact center environment. Matteo move later to Samsung Electronics reaching the position of Service Director and leading the whole italian service department for 10 years. In Samsung Matteo in 1999 invented a revolutionary web tool system for the mobile phone and repairs management recognized at worlwide level and illustrated on a specialized edition of a university book (Politecnico di Milano). Futureservice is the name of the above system that allow to improve the customer satisfaction level from 70% to 90%, Matteo move to Wiko intenational in 2015 leading the responsibility of the Emea region driving the service department for 4 years. Matteo achieve strong background also in the insurance exchange industries where he lead Bolttech logistic and after sales department as Supply chain senior manager. In general Matteo lead and involved team of persons oriented and motivated to the goals achievements.

Matteo Fedeli’s Current Industry Tapflo Italia

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Work Experience

Tapflo Italia

Customer Service Coordinator

Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Bolttech

Supply Chain After Sales And Logistic Senior Manager

Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Genius

Service Manager

Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Wiko Italia

Service Director

Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Samsung Electronics Italia

Service Manager

Fri Oct 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Samsung Electronics Italia

Direttore Assistenza Tecnica

Tue Feb 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Samsung Electronics Italia

Technical Support

Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)

Digital Equipment

Tecnico

Wed Nov 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time)

Telecom Italia

Customer Care

Mon May 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Matteo Fedeli Email Addresses

m.****@sa****.com Email

No phone number available.

FAQ About Matteo Fedeli

Matteo Fedeli is located at
Milan, Lombardy, Italy

Matteo Fedeli is a
Matteo is an experienced executive with more than 30 years of national and international background in the after sales, quality. Kpi management and logistics. Matteo started his activity in IT industry in 1988, working for Digital Equipment corporation and TIM and consolidating important experience in field service and contact center environment. Matteo move later to Samsung Electronics reaching the position of Service Director and leading the whole italian service department for 10 years. In Samsung Matteo in 1999 invented a revolutionary web tool system for the mobile phone and repairs management recognized at worlwide level and illustrated on a specialized edition of a university book (Politecnico di Milano). Futureservice is the name of the above system that allow to improve the customer satisfaction level from 70% to 90%, Matteo move to Wiko intenational in 2015 leading the responsibility of the Emea region driving the service department for 4 years. Matteo achieve strong background also in the insurance exchange industries where he lead Bolttech logistic and after sales department as Supply chain senior manager. In general Matteo lead and involved team of persons oriented and motivated to the goals achievements. Tapflo Italia

Matteo Fedeli currently works in the
Tapflo Italia

Matteo Fedeli specializes in
Matteo is an experienced executive with more than 30 years of national and international background in the after sales, quality. Kpi management and logistics. Matteo started his activity in IT industry in 1988, working for Digital Equipment corporation and TIM and consolidating important experience in field service and contact center environment. Matteo move later to Samsung Electronics reaching the position of Service Director and leading the whole italian service department for 10 years. In Samsung Matteo in 1999 invented a revolutionary web tool system for the mobile phone and repairs management recognized at worlwide level and illustrated on a specialized edition of a university book (Politecnico di Milano). Futureservice is the name of the above system that allow to improve the customer satisfaction level from 70% to 90%, Matteo move to Wiko intenational in 2015 leading the responsibility of the Emea region driving the service department for 4 years. Matteo achieve strong background also in the insurance exchange industries where he lead Bolttech logistic and after sales department as Supply chain senior manager. In general Matteo lead and involved team of persons oriented and motivated to the goals achievements.

Matteo Fedeli speaks the following languages:
No languages available.

Matteo Fedeli has prior experience in the following industries:
Bolttech , Genius , Wiko Italia , Samsung Electronics Italia , Samsung Electronics Italia , Samsung Electronics Italia , Digital Equipment , Telecom Italia

Matteo Fedeli has the following professional experience:
Tapflo Italia , Bolttech , Genius , Wiko Italia , Samsung Electronics Italia , Samsung Electronics Italia , Samsung Electronics Italia , Digital Equipment , Telecom Italia .