Matthew Gratrix
As a Director at Zebra Technologies, I lead a global team of 120+ professionals who deliver enhanced services... | Brno, Brno, Czech Republic
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Matthew Gratrix’s Emails mg****@ze****.com
Matthew Gratrix’s Phone Numbers 1866230****
Social Media
Matthew Gratrix’s Location Brno, Brno, Czech Republic
Matthew Gratrix’s Expertise As a Director at Zebra Technologies, I lead a global team of 120+ professionals who deliver enhanced services and solutions to our premium customer base. With over 20 years of experience in leadership and management roles, I have successfully set up and transitioned technical and service desk environments, both in and out of country, using ITIL best practices and processes. My mission is to provide high-quality support and visibility services for devices, infrastructure, and location solutions, ensuring key KPIs and SLAs are met and exceeded. I also have a strong passion for coaching and mentoring, and I value the growth and success of my team members. I thrive on developing and enhancing the support organizations I am responsible for, and I leverage my expertise in technical support, call center, repair, and support center environments to drive business results and customer satisfaction.
Matthew Gratrix’s Current Industry Zebra Technologies
Matthew
Gratrix’s Prior Industry
Symbol Technologies
|
Motorola Solutions
|
Zebra Technologies
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Work Experience
Zebra Technologies
Director, Global Managed Service and Solutions Delivery
Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Zebra Technologies
Director, Global Managed Service Delivery (EMEA Regional Support Lead - Acting)
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Zebra Technologies
EMEA Support Director
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Zebra Technologies
EMEA Support Senior Manager
Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Motorola Solutions
Enterprise Support Senior Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Motorola Solutions
Technical Support Manager
Fri Oct 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Symbol Technologies
Senior Technical Support Engineer
Wed Aug 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Matthew Gratrix Email Addresses
Matthew Gratrix Phone Number
FAQ About Matthew Gratrix
-
Matthew Gratrix is located at
Brno, Brno, Czech Republic -
Matthew Gratrix is a
As a Director at Zebra Technologies, I lead a global team of 120+ professionals who deliver enhanced services and solutions to our premium customer base. With over 20 years of experience in leadership and management roles, I have successfully set up and transitioned technical and service desk environments, both in and out of country, using ITIL best practices and processes. My mission is to provide high-quality support and visibility services for devices, infrastructure, and location solutions, ensuring key KPIs and SLAs are met and exceeded. I also have a strong passion for coaching and mentoring, and I value the growth and success of my team members. I thrive on developing and enhancing the support organizations I am responsible for, and I leverage my expertise in technical support, call center, repair, and support center environments to drive business results and customer satisfaction. Zebra Technologies -
Matthew Gratrix currently works in the
Zebra Technologies -
Matthew Gratrix specializes in
As a Director at Zebra Technologies, I lead a global team of 120+ professionals who deliver enhanced services and solutions to our premium customer base. With over 20 years of experience in leadership and management roles, I have successfully set up and transitioned technical and service desk environments, both in and out of country, using ITIL best practices and processes. My mission is to provide high-quality support and visibility services for devices, infrastructure, and location solutions, ensuring key KPIs and SLAs are met and exceeded. I also have a strong passion for coaching and mentoring, and I value the growth and success of my team members. I thrive on developing and enhancing the support organizations I am responsible for, and I leverage my expertise in technical support, call center, repair, and support center environments to drive business results and customer satisfaction. -
Matthew Gratrix speaks the following languages:
No languages available. -
Matthew Gratrix has prior experience in the following industries:
Zebra Technologies , Zebra Technologies , Zebra Technologies , Motorola Solutions , Motorola Solutions , Symbol Technologies -
Matthew Gratrix has the following professional experience:
Zebra Technologies , Zebra Technologies , Zebra Technologies , Zebra Technologies , Motorola Solutions , Motorola Solutions , Symbol Technologies . -
You can view Matthew Gratrix’s
LinkedIn profile at LinkedIn URL. -
Matthew Gratrix’s work email addresses are
[email protected] . -
Matthew Gratrix works at
Zebra Technologies
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