Michael Banua
Resolutions Specialist/Senior Customer Service Specialist •Addressing escalations •Assisting as subject matter expert. •Supplemental assistance in metric specific audits, action plans... | Philippines
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Michael Banua’s Emails mi****@co****.com
Michael Banua’s Phone Numbers No phone number available.
Social Media
Michael Banua’s Location Philippines
Michael Banua’s Expertise Resolutions Specialist/Senior Customer Service Specialist •Addressing escalations •Assisting as subject matter expert. •Supplemental assistance in metric specific audits, action plans and reports initiated by the program management. Additional Experience •Coaching//mentoring agents with specific/behavior skill gaps. •Creating job-aid and modules. •Conducting training sessions for metric specific action plans. •Conducting calibration sessions for metric specific action plans.
Michael Banua’s Current Industry Convergys
Michael
Banua’s Prior Industry
Concentrix
|
Brentwood School
|
Convergys
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Work Experience
Convergys
Resolutions Specialist
Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Brentwood School
Associate Instructor
Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Concentrix
Resolutions Specialist
— PresentSkills
Languages
Michael Banua Email Addresses
FAQ About Michael Banua
-
Michael Banua is located at
Philippines -
Michael Banua is a
Resolutions Specialist/Senior Customer Service Specialist •Addressing escalations •Assisting as subject matter expert. •Supplemental assistance in metric specific audits, action plans and reports initiated by the program management. Additional Experience •Coaching//mentoring agents with specific/behavior skill gaps. •Creating job-aid and modules. •Conducting training sessions for metric specific action plans. •Conducting calibration sessions for metric specific action plans. Convergys -
Michael Banua currently works in the
Convergys -
Michael Banua specializes in
Resolutions Specialist/Senior Customer Service Specialist •Addressing escalations •Assisting as subject matter expert. •Supplemental assistance in metric specific audits, action plans and reports initiated by the program management. Additional Experience •Coaching//mentoring agents with specific/behavior skill gaps. •Creating job-aid and modules. •Conducting training sessions for metric specific action plans. •Conducting calibration sessions for metric specific action plans. -
Michael Banua speaks the following languages:
No languages available. -
Michael Banua has prior experience in the following industries:
Brentwood School -
Michael Banua has the following professional experience:
Convergys , Brentwood School , Concentrix . -
You can view Michael Banua’s
LinkedIn profile at LinkedIn URL. -
Michael Banua’s work email addresses are
[email protected] . -
Michael Banua works at
Convergys
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