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Michael Crafts

Motivated, award-winning collections and call center operations leader managing Call Center teams and high-profile portfolios for over 20... | St Charles, Missouri, United States

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Michael Crafts’s Emails [email protected]

Michael Crafts’s Phone Numbers No phone number available.

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Michael Crafts’s Location St Charles, Missouri, United States

Michael Crafts’s Expertise Motivated, award-winning collections and call center operations leader managing Call Center teams and high-profile portfolios for over 20 years. IAPDA certified debt specialist. Subject matter expert knowledge of Debt Resolution options and the collection industry, commercial credit and medical collections. Demonstrated success driving revenue growth and targeting profitability. Analytical mindset with a strong business acumen and professionalism, excellent communication, both verbal and written. 🚀ACHIEVEMENTS🚀 ⭐DEVELOPED PROCESSES AND PROCEDURES that improved efficiency and drove results. ⭐INCREASED REVENUE 126,000 IN 2022 with increased market share earnings. CORE COMPETENCIES Consumer Collections Commercial Collections Medical Collections Negotiations Data analysis Team leadership Debt Resolution Strategic planning Interpersonal skills Cost-benefit analyses Process improvement Internal auditing Relationship management Cross-functional collaboration Written and verbal communication

Michael Crafts’s Current Industry Beyond Finance

Michael Crafts’s Prior Industry
Gc Services | Client Services | Beyond Finance

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Work Experience

Beyond Finance

Certified Debt Resolution Specialist

Fri Dec 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Client Services

Executive Vice President of Collections Operations

Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Client Services

Senior Director of Collections

Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

Client Services

Recovery and Collections Manager

Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Gc Services

Assistant Manager

Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Michael Crafts Email Addresses

[email protected] Email

Michael Crafts Phone Number

No phone number available. Phone number

FAQ About Michael Crafts

Michael Crafts is located at
St Charles, Missouri, United States

Michael Crafts is a
Motivated, award-winning collections and call center operations leader managing Call Center teams and high-profile portfolios for over 20 years. IAPDA certified debt specialist. Subject matter expert knowledge of Debt Resolution options and the collection industry, commercial credit and medical collections. Demonstrated success driving revenue growth and targeting profitability. Analytical mindset with a strong business acumen and professionalism, excellent communication, both verbal and written. 🚀ACHIEVEMENTS🚀 ⭐DEVELOPED PROCESSES AND PROCEDURES that improved efficiency and drove results. ⭐INCREASED REVENUE 126,000 IN 2022 with increased market share earnings. CORE COMPETENCIES Consumer Collections Commercial Collections Medical Collections Negotiations Data analysis Team leadership Debt Resolution Strategic planning Interpersonal skills Cost-benefit analyses Process improvement Internal auditing Relationship management Cross-functional collaboration Written and verbal communication Beyond Finance

Michael Crafts currently works in the
Beyond Finance

Michael Crafts specializes in
Motivated, award-winning collections and call center operations leader managing Call Center teams and high-profile portfolios for over 20 years. IAPDA certified debt specialist. Subject matter expert knowledge of Debt Resolution options and the collection industry, commercial credit and medical collections. Demonstrated success driving revenue growth and targeting profitability. Analytical mindset with a strong business acumen and professionalism, excellent communication, both verbal and written. 🚀ACHIEVEMENTS🚀 ⭐DEVELOPED PROCESSES AND PROCEDURES that improved efficiency and drove results. ⭐INCREASED REVENUE 126,000 IN 2022 with increased market share earnings. CORE COMPETENCIES Consumer Collections Commercial Collections Medical Collections Negotiations Data analysis Team leadership Debt Resolution Strategic planning Interpersonal skills Cost-benefit analyses Process improvement Internal auditing Relationship management Cross-functional collaboration Written and verbal communication