Michael Forney
I love helping businesses succeed. For 10 years, I’ve been scaling Success and Support teams enabling venture-backed, high-growth... | Austin, Texas, United States
*50 free lookup(s) per month.
No credit card required.
Michael Forney’s Emails mf****@rf****.com
Michael Forney’s Phone Numbers No phone number available.
Social Media
Michael Forney’s Location Austin, Texas, United States
Michael Forney’s Expertise I love helping businesses succeed. For 10 years, I’ve been scaling Success and Support teams enabling venture-backed, high-growth SaaS companies to successfully exit and then lead enterprise-scale operations across multiple teams and technologies. My passion is for developing and implementing strategies for the next generation of Customer Success in high growth tech, creating best in class outcomes and setting the standard of operational excellence. My value is that I don’t fear ambiguity or being put on the spot. My military background has conditioned me to be comfortable taking the helm of fluid situations to get things done. I've helped teams transition from reactive to proactive, implementing industry best practices of lifecycle playbook development including customer onboarding, adoption strategies, quarterly business reviews, product roadmap reviews, KPI measurements, and renewals. In Customer Success leadership roles, I developed and scaled high-performing and accountable customer experience teams resulting in 97%+ renewal rates, tripled key account growth, and 98%+ employee retention. Areas of Expertise Include: Customer Success Live Streaming Media Video On-Demand, OTT Media (AVOD, SVOD) AV, Video Production Virtual Events High Growth SaaS Go-to-Market Strategy Executive Communication Deal Negotiations People Management Customer Presentations Project/Program Management Additional Areas of Interest: Web3/Web 3.0, Cryptocurrency, DeFi, NFT Utility, DAOs
Michael Forney’s Current Industry Responsive
Michael
Forney’s Prior Industry
The Global Language Network
|
Jkmilne Asset Management
|
Pbgc
|
Army National Guard
|
Accenture
|
Brighttalk
|
Ustream
|
Ibm Watson Media
|
Responsive
Not the Michael Forney you were looking for?
Find accurate emails & phone numbers for over 700M professionals.
Work Experience
Responsive
Vice President of Customer Success
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ibm Watson Media
Head of Strategic Partnerships & Customer Success
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Watson Media
Head of Customer Success
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ustream
Director of Customer Success - Video Streaming (Acquired by IBM)
Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Army National Guard
Battalion S4 (Logistics)
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Brighttalk
Senior Operations Manager - Customer Support & Customer Success
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Army National Guard
Company Executive Officer
Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Army National Guard
Tank Platoon Leader
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Brighttalk
Customer Support Manager
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Army National Guard
Scout Platoon Leader
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Accenture
Functional Analyst
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Army National Guard
ROTC Cadet/Junior Officer
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Pbgc
Audit and Investigation Intern, Office of the Inspector
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Jkmilne Asset Management
Analyst Intern
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
The Global Language Network
Assistant Director of Financial Affairs
Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Michael Forney Email Addresses
FAQ About Michael Forney
-
Michael Forney is located at
Austin, Texas, United States -
Michael Forney is a
I love helping businesses succeed. For 10 years, I’ve been scaling Success and Support teams enabling venture-backed, high-growth SaaS companies to successfully exit and then lead enterprise-scale operations across multiple teams and technologies. My passion is for developing and implementing strategies for the next generation of Customer Success in high growth tech, creating best in class outcomes and setting the standard of operational excellence. My value is that I don’t fear ambiguity or being put on the spot. My military background has conditioned me to be comfortable taking the helm of fluid situations to get things done. I've helped teams transition from reactive to proactive, implementing industry best practices of lifecycle playbook development including customer onboarding, adoption strategies, quarterly business reviews, product roadmap reviews, KPI measurements, and renewals. In Customer Success leadership roles, I developed and scaled high-performing and accountable customer experience teams resulting in 97%+ renewal rates, tripled key account growth, and 98%+ employee retention. Areas of Expertise Include: Customer Success Live Streaming Media Video On-Demand, OTT Media (AVOD, SVOD) AV, Video Production Virtual Events High Growth SaaS Go-to-Market Strategy Executive Communication Deal Negotiations People Management Customer Presentations Project/Program Management Additional Areas of Interest: Web3/Web 3.0, Cryptocurrency, DeFi, NFT Utility, DAOs Responsive -
Michael Forney currently works in the
Responsive -
Michael Forney specializes in
I love helping businesses succeed. For 10 years, I’ve been scaling Success and Support teams enabling venture-backed, high-growth SaaS companies to successfully exit and then lead enterprise-scale operations across multiple teams and technologies. My passion is for developing and implementing strategies for the next generation of Customer Success in high growth tech, creating best in class outcomes and setting the standard of operational excellence. My value is that I don’t fear ambiguity or being put on the spot. My military background has conditioned me to be comfortable taking the helm of fluid situations to get things done. I've helped teams transition from reactive to proactive, implementing industry best practices of lifecycle playbook development including customer onboarding, adoption strategies, quarterly business reviews, product roadmap reviews, KPI measurements, and renewals. In Customer Success leadership roles, I developed and scaled high-performing and accountable customer experience teams resulting in 97%+ renewal rates, tripled key account growth, and 98%+ employee retention. Areas of Expertise Include: Customer Success Live Streaming Media Video On-Demand, OTT Media (AVOD, SVOD) AV, Video Production Virtual Events High Growth SaaS Go-to-Market Strategy Executive Communication Deal Negotiations People Management Customer Presentations Project/Program Management Additional Areas of Interest: Web3/Web 3.0, Cryptocurrency, DeFi, NFT Utility, DAOs -
Michael Forney speaks the following languages:
No languages available. -
Michael Forney has prior experience in the following industries:
Ibm Watson Media , Ibm Watson Media , Ustream , Army National Guard , Brighttalk , Army National Guard , Army National Guard , Brighttalk , Army National Guard , Accenture , Army National Guard , Pbgc , Jkmilne Asset Management , The Global Language Network -
Michael Forney has the following professional experience:
Responsive , Ibm Watson Media , Ibm Watson Media , Ustream , Army National Guard , Brighttalk , Army National Guard , Army National Guard , Brighttalk , Army National Guard , Accenture , Army National Guard , Pbgc , Jkmilne Asset Management , The Global Language Network . -
You can view Michael Forney’s
LinkedIn profile at LinkedIn URL. -
Michael Forney’s work email addresses are
[email protected] . -
Michael Forney works at
Responsive
People you may be interested in
- Mark Newman
- Crystal Galvan
- Zahib Jameel
- Thomas Jaros
- Rick Monday
- Guy Faherty
- Ellen Willemsen
- Steven Morrison
Senior Hardware Engineer at NVIDIA
Manager COB Operations
Director of Software Engineering at Fidelity Investments
Neutral Zone Sports Video LLC
Suntex Marinas-Regional Manager, Mid Atlantic
Systems Analyst at Fiserv
Beleidsadviseur accountmanagent Stichting Pactum
Escrow Officer at Fidelity National Title Group