
Michael Issa
10+ years corporate call-center experience. Good corporate acumen, comfortable working with executive departments. 15+ years experience in computer network... | Oshawa, Ontario, Canada
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Michael Issa’s Emails mi****@co****.com
Michael Issa’s Phone Numbers No phone number available.
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Michael Issa’s Location Oshawa, Ontario, Canada
Michael Issa’s Expertise 10+ years corporate call-center experience. Good corporate acumen, comfortable working with executive departments. 15+ years experience in computer network support, from dial-up to broadband cable & DSL. 5+ years building custom computers for consumers & small business. Proven ability to work on a team supporting service technicians in the telecommunication industry Proven track-record in first-call resolution resulting in reducing repeat calls from clients experiencing service issues. Proven track-record of reduction of operating costs by eliminating unnecessary service truck-rolls through development of a more thorough in-call diagnosis of client-connectivity faults. An ideal job for me would be working as part of a team in the IT department supporting a large network of users such as a bank, head office of a company, or college/university campus.
Michael Issa’s Current Industry Retired
Michael
Issa’s Prior Industry
Speedline Canada Inc
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Rogers Communications
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Iqt Solutions
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ACM Direct
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Randstad
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Owasco Inc
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IAG
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Durham College
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Conpute
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Retired
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Work Experience

Retired
Experienced I.T. Support Professional (Retired)
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Conpute
I.T. Support Technician
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Durham College
A + Certification Training
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
IAG
Parts Associate, Shuttle Driver
Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Owasco Inc
Internal Service Coordinator
Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Randstad
Case Picker
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
ACM Direct
Receiver
Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Iqt Solutions
Technical Support Analyst
Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Rogers Communications
Field Support Analyst
Sun Aug 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Speedline Canada Inc
Technical Support Manager
Tue Feb 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)