
Michael Lang
Professional in the iGaming & Gambling industry within SA & UK. Currently in the strategic role of Customer Relationship... | Digital Outsource Services, Western Cape, South Africa
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Michael Lang’s Emails mi****@di****.com
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Michael Lang’s Location Digital Outsource Services, Western Cape, South Africa
Michael Lang’s Expertise Professional in the iGaming & Gambling industry within SA & UK. Currently in the strategic role of Customer Relationship Manager, heading up a team of 3 Account Management Leads and 22 Key Account Managers, whose key deliverables are to ensure consistency and quality in customer account management and conducting enhanced due diligence (EDD) investigations, which include source of wealth, source of funding, affordability and responsible gambling. The team further focuses on building a sustainable relationship with these accounts through effective and responsible retention strategies which achieves revenue for the business. Part of the site Risk Operational Management team, reporting to the site Risk Divisional Operations Manager and Head of Risk Operations in Cape Town. He also reports into the London Client who is the Head of Financial Crime and MLRO. Prior to this role, has held positions from frontline host to current middle management level. Proven track record in developing specialists’ staff to other areas within the business.
Michael Lang’s Current Industry Digioutsource
Michael
Lang’s Prior Industry
Digital Outsource Services
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Blend Eventlife
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Digioutsource
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Work Experience

Digioutsource
Customer Relationship Manager
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Digital Outsource Services
Vip Service Manager
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Digital Outsource Services
Vip Team Lead
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Digital Outsource Services
Vip Service Coach
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Digital Outsource Services
Customer Service Host Specialist
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Blend Eventlife
Supervisor - Bar & Waitrons
Thu Dec 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Digital Outsource Services
Customer Relationship Manager
— Present