
Michael Pace
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that... | North Foxborough, Massachusetts, United States
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Michael Pace’s Emails mp****@ne****.org
Michael Pace’s Phone Numbers No phone number available.
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Michael Pace’s Location North Foxborough, Massachusetts, United States
Michael Pace’s Expertise I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variety of industries, including by not limited to, Financial Services, Luxury Retail, and Marketing Technology, and have led all to award winning success. Listed by Huffington Post as one of the most influential customer service leaders. Specialties: • Call/Contact Center Management • Customer Success Management • Profit & Loss (P&L) Management • Project & Program Management • Social Media Support • Online Community Management • Outsourcer Relationship Management • Team Building & Leadership • Process Redesign & Change Management • Knowledge Management • Contact Center Workforce Management
Michael Pace’s Current Industry Virgin Pulse
Michael
Pace’s Prior Industry
Virgin Pulse
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Tiffany
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Capital One
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Constant Contact
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Neccf Northeast Contact Center Forum
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The Pace Of Service
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Work Experience

Virgin Pulse
Senior Director, Global Member Services
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
The Pace Of Service
Principal
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Neccf Northeast Contact Center Forum
President
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Constant Contact
Director of Customer Support & Community Management
Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Capital One
Senior Customer Service Manager
Tue May 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Capital One
Sr. Program & Project Manager
Tue May 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Tiffany
Credit Authorizations and Customer Service Supervisor
Thu May 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Pulse
Vice President, Global Member Services and Operations
— Present