
Michele Beecher
Delivery manager of technical resources and large IT system implementations for clients, managing day-to-day relationships with service providers... | Clermont, Florida, United States
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Michele Beecher’s Emails mi****@at****.net
Michele Beecher’s Phone Numbers No phone number available.
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Michele Beecher’s Location Clermont, Florida, United States
Michele Beecher’s Expertise Delivery manager of technical resources and large IT system implementations for clients, managing day-to-day relationships with service providers to ensure effective delivery of outsourced services. Review, manage and escalate incidents and requests to drive delivery of contractually mandated SLAs, streamlining operations, and improving efficiencies throughout the customer environment. A skilled project manager, leading software, hardware, networking, storage and database projects for AtoS, Siemens IT, IBM and multiple subsidiaries of Disney Worldwide Services. With an eye toward effective resource utilization, oversaw critical outage handling, reporting and communications, implemented a client escalation process for immediate resolutions, strengthened change control processes and procedures with technical resources and heightened client business operations with support teams for improved outage resolutions. Directed 7 service managers, ensuring that service delivery, documentation and needed billing were accomplished. Coordinator of critical outage resolutions and root cause analysis Ensuring change management compliance by technical resources Coordinator of on-site support and end user computing processes, escalations and requests for the customer Managing escalation services for Problem and Incident Management processes Creating centralized repositories of documentation and procedures, resulting in greater uniformity Technical skills include Infrastructure support for UNIX/Linux/Wintel, Networks, Voice, Desktop; coordination of Service Desk support and escalation using Remedy, Clarify and ServiceNow. Worked with database management in Oracle, SQL, Informix and DB2 environments. Managed storage implementations for EMC, BCVs, and IBM environments and assisted customer with move to Exchange 2007, 2010 and Office 365. Utilize applications for account statuses, service improvement initiatives and team collaboration, i.e. OneSource, Microsoft Teams, Circuit, Office365, Skype. Also utilize Office products for presentations, reporting and sharing information for internal and external needs, i.e. Excel, Word, PowerPoint, Visio, OneNote, SharePoint.
Michele Beecher’s Current Industry Atos
Michele
Beecher’s Prior Industry
Usf And G
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Information Retrieval Companies
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The Walt Disney
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Ibm Global Services
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Bellsoft
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Atos
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Work Experience

Atos
Sr Director Service Delivery at Atos
Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Atos
Service Delivery Director
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Atos
Service Delivery Manager (SDM)
Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Atos
Tower Services Manager
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Atos
Service Delivery Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Bellsoft
Service Delivery Manager
Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Services
Service Delivery Manager
Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
The Walt Disney
Manager - Client/Account Management
Sat Apr 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Information Retrieval Companies
Director - Consulting & Education
Fri Feb 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Usf And G
Principle Project Specialist
Mon Jan 01 1973 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time)