Michelle Haggard

FAQ About Michelle Haggard

• What is Michelle Haggard's address?

  Michelle Haggard is located at
  Greater Orlando, Greater Orlando, United States

• What is Michelle Haggard's job title?

  Michelle Haggard is a
  A customer service support professional with excellent people and problem-solving skills. Over 20 years experience in medical facility inbound call centers, working with patients, medical personal and pharmacists. I am someone who consistently meets and exceeds productivity goals, with a proven capacity to resolve issues, and to resolve them quickly and maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. EXPERIENCE: •Bomgar, Axedia, SQL, DBISQL, SAP, CII Safe, MedES Server, MedES Station, Medstation 3000, 3500, 4000, Microsoft office, Windows Server 2008 R2, Hyper V, Power ISO, Windows XP, Active Directory, Group Policy Object, Windows XP, 7 & 8. Specialized Computer installation, (Adaptive Computers) & specialized software installation and configuration: Dragon, Jaws, Kurzweil, Zoom, HP scanner configuration, & in/outbound Customer Service calls. • Epic System, SSI, Insurance billing, Kronos, Lawson, McKesson Star, E-Verify, Remote DMS, Vision, MREP v2.7, AWD 3.1, PHS Cerner, Trust Commerce, Audio Log Interaction, Claims, Contract Disputes, Compliance, Healthcare, Mentoring, Scheduling, Conflict Resolution, Sales, Health Works, Supervisory Skills, Inbound and outbound customer Service calls. ACCOMPLISHMENTS: • Supervised a department of 30 employees • Gave continuous training on Epic system and other hospital programs, to newly hired customer service representatives, enabling them to achieve customer service goals within 3 months of hire • Developed forms utilizing Microsoft Excel, to improve data collection, enabling improvements in efficiency and reducing the workload 75 hours a month. Reducing call wait times, and improving performance • Created Training Manual for the Customer Service department that was utilized in the Company training program • Taught Microsoft Excel 2000 classes for St. Johns Mercy Hospital accounting department Express Scripts

• What industry does Michelle Haggard currently work in?

  Michelle Haggard currently works in the
  Express Scripts

• What is Michelle Haggard's area of expertise?

  Michelle Haggard specializes in
  A customer service support professional with excellent people and problem-solving skills. Over 20 years experience in medical facility inbound call centers, working with patients, medical personal and pharmacists. I am someone who consistently meets and exceeds productivity goals, with a proven capacity to resolve issues, and to resolve them quickly and maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. EXPERIENCE: •Bomgar, Axedia, SQL, DBISQL, SAP, CII Safe, MedES Server, MedES Station, Medstation 3000, 3500, 4000, Microsoft office, Windows Server 2008 R2, Hyper V, Power ISO, Windows XP, Active Directory, Group Policy Object, Windows XP, 7 & 8. Specialized Computer installation, (Adaptive Computers) & specialized software installation and configuration: Dragon, Jaws, Kurzweil, Zoom, HP scanner configuration, & in/outbound Customer Service calls. • Epic System, SSI, Insurance billing, Kronos, Lawson, McKesson Star, E-Verify, Remote DMS, Vision, MREP v2.7, AWD 3.1, PHS Cerner, Trust Commerce, Audio Log Interaction, Claims, Contract Disputes, Compliance, Healthcare, Mentoring, Scheduling, Conflict Resolution, Sales, Health Works, Supervisory Skills, Inbound and outbound customer Service calls. ACCOMPLISHMENTS: • Supervised a department of 30 employees • Gave continuous training on Epic system and other hospital programs, to newly hired customer service representatives, enabling them to achieve customer service goals within 3 months of hire • Developed forms utilizing Microsoft Excel, to improve data collection, enabling improvements in efficiency and reducing the workload 75 hours a month. Reducing call wait times, and improving performance • Created Training Manual for the Customer Service department that was utilized in the Company training program • Taught Microsoft Excel 2000 classes for St. Johns Mercy Hospital accounting department

• Which languages does Michelle Haggard speak? 

  Michelle Haggard speaks the following languages:
  No languages available.

• Which industries has Michelle Haggard previously worked in?   

  Michelle Haggard has prior experience in the following industries:
  Newly Relocated To Orlando Florida , Bangladesh , St Johns Mercy Medical Center , Mercantile Bank Of Troy Mo , Jc Pennys

• What is Michelle Haggard’s work experience?  

  Michelle Haggard has the following professional experience:
  Express Scripts , Newly Relocated To Orlando Florida , Bangladesh , St Johns Mercy Medical Center , Mercantile Bank Of Troy Mo , Jc Pennys .

• How can I find Michelle Haggard on LinkedIn?  

  You can view Michelle Haggard’s
  LinkedIn profile at LinkedIn URL.

• What are Michelle Haggard’s work email addresses?  

  Michelle Haggard’s work email addresses are
  [email protected] .

• What company does Michelle Haggard work for?  

  Michelle Haggard works at
  Express Scripts