
Mike Bollen
PROFESSIONAL ATTRIBUTES Accomplished Senior Account Manager & Customer Success Manager An enthusiastic problem solver Strong verbal and written communication Customer professional and... | Seattle, Washington, United States
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Mike Bollen’s Emails mi****@my****.org
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Mike Bollen’s Location Seattle, Washington, United States
Mike Bollen’s Expertise PROFESSIONAL ATTRIBUTES Accomplished Senior Account Manager & Customer Success Manager An enthusiastic problem solver Strong verbal and written communication Customer professional and advocate Ability to tackle and tailor creative solutions that propel the business forward Ability to multi-task with ease in a high-pressure environment Advanced level use of Microsoft Products, CRM systems, Email Marketing Platforms, Messaging and Wireless Worked in a SaaS environment for the last 9 years Focused on winning for the company. Keeping clients overly satisfied and ready to renew SELECTED PROJECTS/ACHIEVEMENTS Re-hired 4 times by 3 of my previous bosses (WhatCounts, SinglePoint, Syniverse & AT&T Wireless). Significantly elevated customer satisfaction rate to 4.9/5 for my client base in 2017, 2018 & 2019 at WhatCounts. Achieved 115% of quota average during 4 years at Syniverse Technologies Managed a sales and service department of 16 focused on customer service and upselling. Worked in Taiwan, Grenada & Antigua setting up customer operations and staff for AT&T customer service and retail locations. All in anticipation of being awarded a wireless license in those countries by their Governments. Member of a team that doubled text messaging volume with the NBC/ Bravo account at SinglePoint, which was a critical milestone for continued opportunities with NBC including the Beijing, 2008 Olympics.
Mike Bollen’s Current Industry Seiu 775 Benefits
Mike
Bollen’s Prior Industry
At And T Wireless
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Syniverse Technologies
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Singlepoint
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Cruise West
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Uncruise Adventures Small Ship Cruising
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Whatcounts
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Openmarket
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Work Experience

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Registration Support Representative
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Openmarket
Account Manager
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Whatcounts
Senior Customer Success Manager
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Uncruise Adventures Small Ship Cruising
Sales Representative
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Cruise West
Senior Account Manager
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Singlepoint
Media Account Manager
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Syniverse Technologies
Senior Account Manager
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T Wireless
Manager, International Customer Operations
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)