
Mike Nelson
Results-driven, highly skilled professional with over 10 years’ of sales, customer support and call center management experience. Subject... | McKinney, Texas, United States
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Mike Nelson’s Emails mn****@cr****.com
Mike Nelson’s Phone Numbers No phone number available.
Social Media
Mike Nelson’s Location McKinney, Texas, United States
Mike Nelson’s Expertise Results-driven, highly skilled professional with over 10 years’ of sales, customer support and call center management experience. Subject matter expert in call center operations with emphasis on call handling efficiency, operational reporting & analysis and quality assurance. Extensive experience applying business analytic's to optimize department and staff performance, identify key competitive advantages and enhance customer satisfaction. Client and Employee Relations Team-Building/Staff Training/Development Policy and Procedure Development Business Systems Implementation Productivity/Process Improvement Strategic Planning Call Center Start-up/Conversion Quality Assurance
Mike Nelson’s Current Industry Crescent Processing
Mike
Nelson’s Prior Industry
Collin County Umpire Association
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Al Boenker Insurance
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Crescent Processing
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Work Experience

Crescent Processing
Manager, Call Center
Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Al Boenker Insurance
Independent Insurance Agent
Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Collin County Umpire Association
Tournament Scheduler: Collin & Grayson County Areas
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Present