
Mohamed Helal
With over nine years of experience in technical support and cloud operations, I am a Senior Technical Support... | Egypt
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Mohamed Helal’s Emails mo****@do****.com
Mohamed Helal’s Phone Numbers No phone number available.
Social Media
Mohamed Helal’s Location Egypt
Mohamed Helal’s Expertise With over nine years of experience in technical support and cloud operations, I am a Senior Technical Support Engineer at DocuSign, the leading e-signature platform. I leverage my skills in MySQL, databases, and XML to troubleshoot and resolve complex issues for customers and partners, ensuring high-quality service and satisfaction. I also collaborate with the engineering, product, and sales teams to provide feedback, insights, and recommendations for product enhancements and improvements. Previously, I worked as a Cloud Operations Engineer and a Critical Application Support Engineer at Orange Business Services, where I managed and monitored the cloud infrastructure and applications for various clients. I also supported the migration, deployment, and integration of critical applications and services to the cloud. I am passionate about delivering innovative and reliable solutions that enable digital transformation and security. I value teamwork, learning, and customer-centricity, and I am always eager to take on new challenges and opportunities.
Mohamed Helal’s Current Industry Hid
Mohamed
Helal’s Prior Industry
Teleperformance
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Iskraemeco
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Orange Business Services
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Docusign
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Work Experience

Hid
Technical Support Engineer Iii
Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Docusign
Senior Technical Support Engineer
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange Business Services
Cloud Operations Engineer
Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange Business Services
Critical Application Support Engineer
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Iskraemeco
Operations Analyst
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Teleperformance
Customer Service Representative
Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)