
Mon Ardenio
A Major Incident Manager at Singapore Telecommunications Limited (Singtel). Works in association with technical engineers, management personnel, provider,... | Singapore, Singapore, Singapore
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Mon Ardenio’s Emails mo****@si****.com
Mon Ardenio’s Phone Numbers No phone number available.
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Mon Ardenio’s Location Singapore, Singapore, Singapore
Mon Ardenio’s Expertise A Major Incident Manager at Singapore Telecommunications Limited (Singtel). Works in association with technical engineers, management personnel, provider, partners, vendors and stakeholders of the company. Manages and controls major incidents in accordance with Incident Management guidelines, conducts quick analysis of symptoms of service impacting outages to determine root causes of issues in network infrastructure. • Expertise in High Severity and Major Incident Management process & Change Management process (Banking, Telco, Government Agencies and Airline Industry) • Experience and knowledge of Incident & Change Management principles & methodologies • Proven IT incident, Major incident and Change management skills • Organized and methodical, able to multi task, with good time keeping skills • Advanced time management, presentation, human relations, and organization skills • Strong analytic and decision making abilities • Problem solving and root cause identification skills • Able to work effectively at all levels in an organization • Exceptional communication skills – both written and verbal
Mon Ardenio’s Current Industry Singtel
Mon
Ardenio’s Prior Industry
Singtel
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Teletech
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Dell
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Shinsei Bank
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Ibm
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Hp
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Deutsche Bank
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Work Experience

Singtel
Major Incident Manager & Shift Operations Manager
Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Deutsche Bank
Incident Recovery Book (Irb) Project Manager
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Hp
High Severity Incident Manager (Hsim)
Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Shinsei Bank
Incident Manager & Change Management Analyst
Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Incident Manager
Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Shinsei Bank
Incident & Change Management Analyst
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Dell
L2 Dell On Call Technician, A.R.E. (Advanced Resolution Expert)
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Dell
L1 Senior Assistant Technical Support
Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Teletech
Technical Support Representative / Customer Service Representative
Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Singtel
Major Incident Manager and Shift Operations Manager
— Present