Mustafa El-Kaissi
Hello everyone, I am a customer-focused and results-driven executive leader with proven track record of leading global customer... | Waterdown, Ontario, Canada
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Mustafa El-Kaissi’s Emails mu****@co****.com
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Mustafa El-Kaissi’s Location Waterdown, Ontario, Canada
Mustafa El-Kaissi’s Expertise Hello everyone, I am a customer-focused and results-driven executive leader with proven track record of leading global customer experience teams specialized in designing, implementing, and building customer-first organizations to provide optimal business strategies and offer best-in-class service to both internal and external stakeholders. With 17 years of experience in directing business development,customer care initiatives and technology innovations with full P&L responsibility. Throughout my career I am recognized for the following: • Attaining operational excellence and exceeding financial targets while implementing product strategy to drive customer advocacy. • Enhancing access to and quality of support across customer base by introducing automation and improving scalability. • Fostering connection between service and customer care while creating employee-centric culture to empower staff to resolve issues. • Devise company-wide metrics for defining greatest value to customers and structuring teams to deliver against metrics. • Nurturing partnerships and bringing Voice of the Customer to life. • Managing global teams for single/multi-client portfolios, involving BPO, client success, and strategic planning within multiple industries, such as retail, BFSI, healthcare, technology, economy, automotive, transport, and hospitality. • Strong expertise in complex negotiations, including contracts, vendor agreements, and commercial leases. • Deep domain expertise in leveraging survey methods, involving NPS, CSAT, and brand loyalty to discover customer insights. To know more about me feel free to reach out at [email protected]
Mustafa El-Kaissi’s Current Industry Concentrix
Mustafa
El-Kaissi’s Prior Industry
Aditya Birla Minacs
|
Autoprice
|
Concentrix
|
The Minacs
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Work Experience
Concentrix
Vice President, North American Service & Delivery
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Concentrix
Senior Director, US Country Leader
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Concentrix
Regional Director
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
The Minacs
Regional Director Operations
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Autoprice
General Manager
Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Autoprice
Fixed Operations Manager
Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Aditya Birla Minacs
Operations Manager
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Mustafa El-Kaissi Email Addresses
FAQ About Mustafa El-Kaissi
-
Mustafa El-Kaissi is located at
Waterdown, Ontario, Canada -
Mustafa El-Kaissi is a
Hello everyone, I am a customer-focused and results-driven executive leader with proven track record of leading global customer experience teams specialized in designing, implementing, and building customer-first organizations to provide optimal business strategies and offer best-in-class service to both internal and external stakeholders. With 17 years of experience in directing business development,customer care initiatives and technology innovations with full P&L responsibility. Throughout my career I am recognized for the following: • Attaining operational excellence and exceeding financial targets while implementing product strategy to drive customer advocacy. • Enhancing access to and quality of support across customer base by introducing automation and improving scalability. • Fostering connection between service and customer care while creating employee-centric culture to empower staff to resolve issues. • Devise company-wide metrics for defining greatest value to customers and structuring teams to deliver against metrics. • Nurturing partnerships and bringing Voice of the Customer to life. • Managing global teams for single/multi-client portfolios, involving BPO, client success, and strategic planning within multiple industries, such as retail, BFSI, healthcare, technology, economy, automotive, transport, and hospitality. • Strong expertise in complex negotiations, including contracts, vendor agreements, and commercial leases. • Deep domain expertise in leveraging survey methods, involving NPS, CSAT, and brand loyalty to discover customer insights. To know more about me feel free to reach out at [email protected] Concentrix -
Mustafa El-Kaissi currently works in the
Concentrix -
Mustafa El-Kaissi specializes in
Hello everyone, I am a customer-focused and results-driven executive leader with proven track record of leading global customer experience teams specialized in designing, implementing, and building customer-first organizations to provide optimal business strategies and offer best-in-class service to both internal and external stakeholders. With 17 years of experience in directing business development,customer care initiatives and technology innovations with full P&L responsibility. Throughout my career I am recognized for the following: • Attaining operational excellence and exceeding financial targets while implementing product strategy to drive customer advocacy. • Enhancing access to and quality of support across customer base by introducing automation and improving scalability. • Fostering connection between service and customer care while creating employee-centric culture to empower staff to resolve issues. • Devise company-wide metrics for defining greatest value to customers and structuring teams to deliver against metrics. • Nurturing partnerships and bringing Voice of the Customer to life. • Managing global teams for single/multi-client portfolios, involving BPO, client success, and strategic planning within multiple industries, such as retail, BFSI, healthcare, technology, economy, automotive, transport, and hospitality. • Strong expertise in complex negotiations, including contracts, vendor agreements, and commercial leases. • Deep domain expertise in leveraging survey methods, involving NPS, CSAT, and brand loyalty to discover customer insights. To know more about me feel free to reach out at [email protected] -
Mustafa El-Kaissi speaks the following languages:
No languages available. -
Mustafa El-Kaissi has prior experience in the following industries:
Concentrix , Concentrix , The Minacs , Autoprice , Autoprice , Aditya Birla Minacs -
Mustafa El-Kaissi has the following professional experience:
Concentrix , Concentrix , Concentrix , The Minacs , Autoprice , Autoprice , Aditya Birla Minacs . -
You can view Mustafa El-Kaissi’s
LinkedIn profile at LinkedIn URL. -
Mustafa El-Kaissi’s work email addresses are
[email protected] . -
Mustafa El-Kaissi works at
Concentrix
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