
Muthuvel Velraj
Incident management-Responsible for the full life cycle of a Trouble Ticket. Managing, Configuring and Troubleshooting APs. Ticketing through Siebel. Troubleshooting... | Chennai, Chennai, India
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Muthuvel Velraj’s Emails mu****@ti****.in
Muthuvel Velraj’s Phone Numbers No phone number available.
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Muthuvel Velraj’s Location Chennai, Chennai, India
Muthuvel Velraj’s Expertise Incident management-Responsible for the full life cycle of a Trouble Ticket. Managing, Configuring and Troubleshooting APs. Ticketing through Siebel. Troubleshooting User Accounts Bandwidth issues through MSC. SPOC for Corporate Leased Line Customers. Coordinating with Vendors for Product improvement and Problem Escalation. Providing Service updates/Status to Customer Care team handling end users. Escalations lead for Field Engineers and Customer Care Engineers. Configuring and troubleshooting Wireless Customer Premises Equipment. Maintaining and updating Inventory for EFDNs and Service/Operational Status of Composite Devices. Troubleshooting Problems with APs, Radios and Escalating as required. Providing training, Knowledge Transfer, product Updates to Field Engineers and Customer Care leads. Specialties: N+
Muthuvel Velraj’s Current Industry Jvm
Muthuvel
Velraj’s Prior Industry
Tikona Digital Networks
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Jvm
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Work Experience

Jvm
Network O/M Engineer
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tikona Digital Networks
Technical Support Engg
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tikona Digital Networks
Technical Support Engg
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tikona Digital Networks
Technical Support Engg
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tikona Digital Networks
Technical Support Engg-Team Leader
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tikona Digital Networks
Technical Engg
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tikona Digital Networks
Technical Supportengg
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tikona Digital Networks
Technical Team Leader
Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Tikona Digital Networks
Technical Support Engg
— Present