
Najaah Mahdi
πππ«π’ππ ππ―ππ«π―π’ππ° Established, effective operations professional with over 4+ years in developing organizational process improvements for leadership departments in... | Tallahassee, Florida, United States
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Najaah Mahdiβs Emails na****@am****.com
Najaah Mahdiβs Phone Numbers No phone number available.
Social Media
Najaah Mahdiβs Location Tallahassee, Florida, United States
Najaah Mahdiβs Expertise πππ«π’ππ ππ―ππ«π―π’ππ° Established, effective operations professional with over 4+ years in developing organizational process improvements for leadership departments in the retail industry, with a direct focus on managerial oversight and customer experience for external and internal stakeholders. ππππ«πππ« πππ«π«πππ’π―π As an energetic, service-oriented operations professional, I develop strategies that create an environment for optimal success, by delivering comprehensive training on best practices and courses of action. Leveraging my experience in strategic development, and cross-functional team management, I quickly tackle and remove barriers and actively identify opportunities to minimize cost with a high level of professionalism. I am recognized for developing insightful strategies that are rooted in deploying unconventional and effective communications strategies that earn the trust that creates a positive impact, are flawlessly executed, and are able to garner winning results. In my next role, I will leverage my passion and skills to drive performance. I will apply my leadership at operational and strategic levels to create new opportunities for growth. ππππ©π«ππ¬ππ§ππππ’π―π πππ‘π’ππ―ππ¦ππ§ππ¬ β Boosted team productivity by 20% β Catapulted customer approval ratings from 62% to 84% within six months by providing efficient and practical support and solutions to associates. β Implemented training that resulted in a 15% increase of units in Apple devices. β Delivered consistent high levels of customer service in all roles resulting in an increased number of purchased protection plans by 11%. βοΈTop 20 manager August, October 2022 πππ² ππ’π¬π’π¨π§ "Identify a problem and take ownership for contributing to the solution" - Najaah Mahdi πππ©πππ’ππ₯ππ’ππ¬ Operations Management Customer Experience Process Improvement Strategic Planning & Implementation Project Management Change Management People Development Partnership Building Business Process Analysis High-Performance Teams Stakeholder Management Agile Methodologies Strategy Development Waterfall Kanban Scrum Customer Retention Customer Engagement Relationship Building Diversity & Inclusion Project Management Project Implementation πππ¨π«π ππ¨π¦π©ππππ§ππ’ππ¬ MS Excel MS Office MS PowerPoint Jira Confluence Zoom Asana ITIL Slack πππ² ππ¨π§ππππ ππ«ππππ«ππ§πππ¬ & ππ¦ππ’π₯ ππππ«ππ¬π¬: Email: [email protected] LinkedIn: www.linkedin.com/in/najaahmahdi
Najaah Mahdiβs Current Industry Amazon
Najaah
Mahdiβs Prior Industry
Best Buy
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Fair Fight Action
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Amazon
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Work Experience

Amazon
Area Manager II, AFE
Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) β Present
Amazon
Ops Area Manager II, Outbound Singles
Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) β Present
Amazon
Ops Area Manager II, CAP
Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) β Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Amazon
Ops Area Manager I, Outbound Singles
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) β Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Fair Fight Action
Campus Chapter Manager
Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) β Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Best Buy
Apple Mobility Pro
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) β Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Best Buy
Sales Associate
Wed Nov 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) β Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)