
Naveed Hussain
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable... | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
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Naveed Hussain’s Emails na****@nc****.com
Naveed Hussain’s Phone Numbers No phone number available.
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Naveed Hussain’s Location Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Naveed Hussain’s Expertise I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines Certifications: -Genesys Cloud Certified Professional -Genesys certified professional (GCP) - Interaction Recording 8.5 Consultant -Genesys certified Voice Platform 8 Consultant -Genesys Certified Professional Version 8 - System Consultant, Inbound Voice (GCP8-CIV) -Genesys certified Genesys CIM8 Troubleshooting Support -Genesys Certified e-Services 8 Consultant -Microsoft Certified: Azure Fundamentals Training: -Genesys Cloud Administration -Genesys Cloud Implementation -Genesys Cloud Reporting and Analytics -Genesys Cloud Architect -Genesys Cloud Script -Genesys Cloud Quality Management -Genesys CIM8 Troubleshooting Support -Genesys Interaction Recording Current Responsibilities: • Responsible for designing and implementing contact center solutions using Genesys technology. This includes working with customers to understand their business needs and requirements, designing solutions to meet those needs, and implementing those solutions. • Responsible for configuring and customizing the Genesys Pure engage and Genesys cloud software to meet the specific requirements of each customer. This may involve creating custom reports, workflows, and call-routing strategies. • Responsible for providing technical support to customers. This may involve troubleshooting issues, answering technical questions, and providing guidance on how to use the Genesys engage and Genesys cloud solution. • Working closely with other teams, such as sales, product management, and support, to ensure that customer needs are being met and that the Genesys software is functioning as expected. • Accountable to lead the teams in projects for design, development, testing, and deployment of multiple solutions for various sectors. • Managing diverse functions like Solution Architecting as well as Pre-sales Support in terms of Technical Proposal development and POC Presentation to clients • Responsible for design, development, and testing life cycle for Contact Centre solutions that are technically suitable for client requirements. • Involved in defining standardized implementation processes to streamline project implementation and deployment phases.
Naveed Hussain’s Current Industry Ncr
Naveed
Hussain’s Prior Industry
Ncr
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Teradata
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C Square Consulting
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Work Experience

Ncr
Senior Genesys Solution Architect [Genesys Cloud/Genesys Engage]
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
C Square Consulting
Manager Technical
Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
C Square Consulting
Project Lead
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
C Square Consulting
Genesys Technical Lead
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
C Square Consulting
Genesys Professional Consultant
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Teradata
System Administrator
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Ncr
Senior Genesys Solution Architect [Genesys Cloud/Genesys Engage]
— Present