Navin Bordoloi

FAQ About Navin Bordoloi

• What is Navin Bordoloi's address?

  Navin Bordoloi is located at
  Jaipur, Rajasthan, India

• What is Navin Bordoloi's job title?

  Navin Bordoloi is a
  Coordinating with the team of Telecallers and Cheque Pick up Executives on daily basis to ensure minimal gaps between the two teams. Follow up on awareness calls and ironing out issues in coordination with Sales team. Resolving customer queries through follow up with appropriate teams with timely revert to customer. Highlighting customer complains raised during calls to customer service team for timely follow up and resolution. Coordinating with the ACH Presentation team, Cheque repository team & local teams for timely presentation and highlighting gaps for quick resolution. Tracking bounces received and having them followed up through the telecalling team. Monitoring the MIS to ensure each customer is contacted and spoken too. Closely tracking the Non Contactable customer list and ensuring that contactable numbers are identified and provided to the telecalling team. Ensuring that proper trails are uploaded on to system to enable future reference. Monitoring calls on regular basis to identify issues, isolate telecallers who require training and ensuring that quality is maintained. Giving feed back and regular training on the processes and ensuring that the team adheres to the processes. Identify issue locations, where more telecallers are required and making sutable adjustments. Regular motivational sessions to keep moral high of teams and aligning individual goals of each team members with the team. Axis Bank

• What industry does Navin Bordoloi currently work in?

  Navin Bordoloi currently works in the
  Axis Bank

• What is Navin Bordoloi's area of expertise?

  Navin Bordoloi specializes in
  Coordinating with the team of Telecallers and Cheque Pick up Executives on daily basis to ensure minimal gaps between the two teams. Follow up on awareness calls and ironing out issues in coordination with Sales team. Resolving customer queries through follow up with appropriate teams with timely revert to customer. Highlighting customer complains raised during calls to customer service team for timely follow up and resolution. Coordinating with the ACH Presentation team, Cheque repository team & local teams for timely presentation and highlighting gaps for quick resolution. Tracking bounces received and having them followed up through the telecalling team. Monitoring the MIS to ensure each customer is contacted and spoken too. Closely tracking the Non Contactable customer list and ensuring that contactable numbers are identified and provided to the telecalling team. Ensuring that proper trails are uploaded on to system to enable future reference. Monitoring calls on regular basis to identify issues, isolate telecallers who require training and ensuring that quality is maintained. Giving feed back and regular training on the processes and ensuring that the team adheres to the processes. Identify issue locations, where more telecallers are required and making sutable adjustments. Regular motivational sessions to keep moral high of teams and aligning individual goals of each team members with the team.

• Which languages does Navin Bordoloi speak? 

  Navin Bordoloi speaks the following languages:
  No languages available.

• Which industries has Navin Bordoloi previously worked in?   

  Navin Bordoloi has prior experience in the following industries:
  No prior industries available.

• What is Navin Bordoloi’s work experience?  

  Navin Bordoloi has the following professional experience:
  Axis Bank .

• How can I find Navin Bordoloi on LinkedIn?  

  You can view Navin Bordoloi’s
  LinkedIn profile at LinkedIn URL.

• What are Navin Bordoloi’s work email addresses?  

  Navin Bordoloi’s work email addresses are
  [email protected] .

• What company does Navin Bordoloi work for?  

  Navin Bordoloi works at
  Axis Bank