Nikolaos Korres

FAQ About Nikolaos Korres

• What is Nikolaos Korres's address?

  Nikolaos Korres is located at
  Greece

• What is Nikolaos Korres's job title?

  Nikolaos Korres is a
  Skilled E-Commerce & Technical Support Supervisor with over 10 years of experience, I am currently working at Viva Wallet where I am responsible for maintaining high standards of customer care in the E-Commerce & Technical Support team. My responsibilities include providing daily direction and communication to team members to ensure timely resolution of customer cases, leading the team through delegation of tasks, and professionally handling customer complaints. In my previous role at OPAP, I gained experience in migrating 1st and 2nd level support to a "One Tech Team", achieving a remote service level of 84% with an abandoned call rate of 4%, and creating a "Digital Troubleshooting Guide" to increase customer satisfaction. I am skilled in analyzing ticket trends, working closely with vendors to resolve ticket incidents within agreed SLA times, monitoring non-operable equipment, creating complex reports, and conducting weekly meetings with internal and external teams to discuss technical, operational, and procurement / logistic issues. I am committed to driving improvements, identifying process inefficiencies, and improving the client experience. Viva Com

• What industry does Nikolaos Korres currently work in?

  Nikolaos Korres currently works in the
  Viva Com

• What is Nikolaos Korres's area of expertise?

  Nikolaos Korres specializes in
  Skilled E-Commerce & Technical Support Supervisor with over 10 years of experience, I am currently working at Viva Wallet where I am responsible for maintaining high standards of customer care in the E-Commerce & Technical Support team. My responsibilities include providing daily direction and communication to team members to ensure timely resolution of customer cases, leading the team through delegation of tasks, and professionally handling customer complaints. In my previous role at OPAP, I gained experience in migrating 1st and 2nd level support to a "One Tech Team", achieving a remote service level of 84% with an abandoned call rate of 4%, and creating a "Digital Troubleshooting Guide" to increase customer satisfaction. I am skilled in analyzing ticket trends, working closely with vendors to resolve ticket incidents within agreed SLA times, monitoring non-operable equipment, creating complex reports, and conducting weekly meetings with internal and external teams to discuss technical, operational, and procurement / logistic issues. I am committed to driving improvements, identifying process inefficiencies, and improving the client experience.

• Which languages does Nikolaos Korres speak? 

  Nikolaos Korres speaks the following languages:
  No languages available.

• Which industries has Nikolaos Korres previously worked in?   

  Nikolaos Korres has prior experience in the following industries:
  Opap , Opap , Neurosoft , Diageo , Vodafone , Military Service

• What is Nikolaos Korres’s work experience?  

  Nikolaos Korres has the following professional experience:
  Viva Com , Opap , Opap , Neurosoft , Diageo , Vodafone , Military Service .

• How can I find Nikolaos Korres on LinkedIn?  

  You can view Nikolaos Korres’s
  LinkedIn profile at LinkedIn URL.

• What are Nikolaos Korres’s work email addresses?  

  Nikolaos Korres’s work email addresses are
  [email protected] .

• What company does Nikolaos Korres work for?  

  Nikolaos Korres works at
  Viva Com