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Nilesh Desai

Operations analyst/senior systems engineer with over 3 years of experience in UC4 jobs scheduler and WCC (AutoSys), Non-stop... | Pune, Maharashtra, India

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Nilesh Desai’s Location Pune, Maharashtra, India

Nilesh Desai’s Expertise Operations analyst/senior systems engineer with over 3 years of experience in UC4 jobs scheduler and WCC (AutoSys), Non-stop systems (tendam). Responsibilities - Monitoring, analysing, resolving client queries, co-ordinate with L2 and L3 teams to resolve queries within SLA. Recognized consistently for performance excellence and contributions to success in Security and Finance processing industry. Good handson basics of Linux and SQL. Excellent decision making and time management skills. Excellent written and verbal communication to interact with Product manager, Client services and understanding of their operation requests. Great ability to analyze all system processing delays, failures and errors to determine appropriate action to necessary resolution. Great ability to find the root cause by keeping track of the queries and by observations providing the resolution to the respective team for process automation. Analyze all system processing delays, failures and errors to Provide root cause analysis and in-depth troubleshooting to Customers and respective teams. Good knowledge of issue tracking tools like Incident Management, Service now and JIRA. Monitoring the backend jobs, batches, escalating network, filesystems alerts Unix hands on experience on putty. Starting/stopping backups, monitoring. Contribute to overall content and quality of knowledge base utilizing Knowledge Centered Support principles.

Nilesh Desai’s Current Industry Fis

Nilesh Desai’s Prior Industry
Hexanika | Fabrikaa | Fis

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Work Experience

Fis

Senior System Engineer

Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Fis

Operations System Analyst

Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Fabrikaa

Quality Assurance Tester

Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

Hexanika

Quality Assurance Tester

Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

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Nilesh Desai Email Addresses

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FAQ About Nilesh Desai

Nilesh Desai is located at
Pune, Maharashtra, India

Nilesh Desai is a
Operations analyst/senior systems engineer with over 3 years of experience in UC4 jobs scheduler and WCC (AutoSys), Non-stop systems (tendam). Responsibilities - Monitoring, analysing, resolving client queries, co-ordinate with L2 and L3 teams to resolve queries within SLA. Recognized consistently for performance excellence and contributions to success in Security and Finance processing industry. Good handson basics of Linux and SQL. Excellent decision making and time management skills. Excellent written and verbal communication to interact with Product manager, Client services and understanding of their operation requests. Great ability to analyze all system processing delays, failures and errors to determine appropriate action to necessary resolution. Great ability to find the root cause by keeping track of the queries and by observations providing the resolution to the respective team for process automation. Analyze all system processing delays, failures and errors to Provide root cause analysis and in-depth troubleshooting to Customers and respective teams. Good knowledge of issue tracking tools like Incident Management, Service now and JIRA. Monitoring the backend jobs, batches, escalating network, filesystems alerts Unix hands on experience on putty. Starting/stopping backups, monitoring. Contribute to overall content and quality of knowledge base utilizing Knowledge Centered Support principles. Fis

Nilesh Desai currently works in the
Fis

Nilesh Desai specializes in
Operations analyst/senior systems engineer with over 3 years of experience in UC4 jobs scheduler and WCC (AutoSys), Non-stop systems (tendam). Responsibilities - Monitoring, analysing, resolving client queries, co-ordinate with L2 and L3 teams to resolve queries within SLA. Recognized consistently for performance excellence and contributions to success in Security and Finance processing industry. Good handson basics of Linux and SQL. Excellent decision making and time management skills. Excellent written and verbal communication to interact with Product manager, Client services and understanding of their operation requests. Great ability to analyze all system processing delays, failures and errors to determine appropriate action to necessary resolution. Great ability to find the root cause by keeping track of the queries and by observations providing the resolution to the respective team for process automation. Analyze all system processing delays, failures and errors to Provide root cause analysis and in-depth troubleshooting to Customers and respective teams. Good knowledge of issue tracking tools like Incident Management, Service now and JIRA. Monitoring the backend jobs, batches, escalating network, filesystems alerts Unix hands on experience on putty. Starting/stopping backups, monitoring. Contribute to overall content and quality of knowledge base utilizing Knowledge Centered Support principles.