
Ninan Andrews
As a seasoned professional with over 15 years of experience in the Tech industry, I bring a wealth... | Valhalla, New York, United States
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Ninan Andrews’s Location Valhalla, New York, United States
Ninan Andrews’s Expertise As a seasoned professional with over 15 years of experience in the Tech industry, I bring a wealth of leadership expertise in identifying and understanding client needs, developing tailored solutions, and implementing effective strategies. I prioritize building trust and establishing rapport with key decision-makers, fostering long-term partnerships and repeat business. My passion lies in leading cross-functional teams to drive business growth and maximize customer satisfaction. Dedicated to delivering continued excellence, my strategic mindset and client-centric approach have consistently enhanced client engagement, driving sustainable growth in competitive markets. I hold a Bachelor of Business Administration in Finance & Economics, graduating Cum Laude from the University of Massachusetts, Amherst. Additionally, I have obtained certifications in User Experience Design from General Assembly in 2015, Project Management Professional (PMP) from the Project Management Institute, and Professional Scrum Master (PSM I). I possess strong communication skills that facilitate effective collaboration and rapport-building with clients and colleagues alike. Beyond work, I enjoy traveling, reading, and practicing martial arts, which contribute to my holistic approach and well-rounded perspective. With my extensive experience, leadership acumen, and client-centric mindset, I am poised to drive engagement and success in the dynamic landscape of the Tech industry. Key Career Highlights: ⭐ Acheived ~32% reduction in COGS by collaborating with product team to update a key project management feature ⭐ Stood up Customer Success Vertical, established a CS playbook, and developed a CS team resulting in improved CSAT scores and client retention ⭐ Successfully led SaaS implementions across 50+ customers driving 33% improved productivity ⭐ Grew key account by 60% in FY20 by nurturing strong customer relationship and successfuly identifying and winning an expansion opportunity ⭐ Achieved 20% increase in delivery margins by redesigning the delivery process and team staffing
Ninan Andrews’s Current Industry Mass General Brigham
Ninan
Andrews’s Prior Industry
Massmutual
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Eclinicalworks
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Concordant
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Tufts Medical Center
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Arcadia Solutions
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Iqvia
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Gigster
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Softworks Ai
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Crowdbotics
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Mass General Brigham
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Work Experience

Mass General Brigham
Epic Willow Inpatient & Inventory Analyst
Mon Apr 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Crowdbotics
Engagement Director
Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Softworks Ai
Director of Delivery Services
Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Softworks Ai
Sr. Engagement Manager
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Gigster
Engagement Manager
Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Iqvia
Program Manager
Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Arcadia Solutions
Senior Consultant
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Tufts Medical Center
EHR Project Manager
Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Concordant
Practice Consultant
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Eclinicalworks
Product Specialist/Strategic Account Manager
Sun Jul 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Massmutual
New Business Analyst
Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)