
Oliver Enrique
I've been in the IT business for over 10 years now and my job roles include software engineer,... | Opentext, 36th Floor RCBC Plaza, Philippines
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Oliver Enrique’s Emails oe****@op****.com
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Oliver Enrique’s Location Opentext, 36th Floor RCBC Plaza, Philippines
Oliver Enrique’s Expertise I've been in the IT business for over 10 years now and my job roles include software engineer, subject matter expert, technical new hire trainer, senior consultant, QA and more. Details are as follows: Key expertise: • Fax Server Management • Email Server Management • Network Management • Knowledge in VMWare, Hyper-V, Citrix & Azure • Knowledge in Windows servers 2012 R2 to 2019 • Knowledge in MS Exchange (on prem) and Office365 (cloud) • Knowledge in VOIP Gateways • Knowledge in MS Office Products • Knowledge in ticket tools such as ITSM, ServiceNow & JIRA • Knowledge in SQL database • Knowledge in MSMQ, Active Directory • Knowledge in Powershell, C++, VB.Net • Knowledge in HTML • Knowledge in SCCM • ITIL 4 Certification Passer (2022) • Knowledge in Agile Methodology • Software Engineer Technical Support for 10 years with various applications like IBM Lotus Domino server, OpenText RightFax sever and more. Being a technical support entails familiarization not only in the application but also with the environment and integrations it has such as VMware, Hyper-V, Azure, Office 365, SQL database, networking, and security. Also, the basics on setting up virtual machines and servers with working ports and firewall is part of an everyday training. • Subject Matter Expert (SME) From technical support, I was promoted to SME as a sign of technical advancement in my field. Being an SME entails greater responsibility not only in technical aspect but also in managing subordinates and making sure everyone within the team is aligned and working together as one. • Technical New Hire Trainer One of the projects and innovations I am proud of is I was the technical trainer for new hires in my OpenText job. Being able to share technical knowledge and train new people was one of the highlights of my IT career. It just proves that I am technically advance to look after these new set of employees within the team. • Senior Consultant Our team’s main purpose is to give quality service/experience to users as well as supports while meeting the target resolution time frame. Being a senior consultant entails proper supervision of the technical aspect as well as the processes in getting a support. • QA Another role I am proud of is being part of the QA team. We make sure quality of both the application and service given by support are within the company standards. As much as I have gathered much expertise in my previous and current roles, I am hoping to gain more in my future roles.
Oliver Enrique’s Current Industry Ibm
Oliver
Enrique’s Prior Industry
Opentext
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Ibm
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Work Experience

Ibm
Senior Technical Analyst / Qa
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Opentext
Subject Matter Expert (Sme)
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Software Engineer
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Data Processor
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Opentext
Technical Analyst for Fax Server
— Present