
Palesa Xulu
Providing and maintaining exceptional customer service. Ensuring the continuous adherence to and quality of all technical processes and... | Durban Area, Durban Area, South Africa
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Palesa Xulu’s Emails pa****@ca****.org
Palesa Xulu’s Phone Numbers No phone number available.
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Palesa Xulu’s Location Durban Area, Durban Area, South Africa
Palesa Xulu’s Expertise Providing and maintaining exceptional customer service. Ensuring the continuous adherence to and quality of all technical processes and standards in order to drive value creation for customers. Focusing on participating in a team, fostering of teamwork and co-operation. Teamwork can extend beyond the boundaries of the department. Building relationships and networks with entities which will enable me to generate business/deal and fulfil work accountabilities more successfully.Providing education and information on HIV/TB. Referring all newly diagnosed HIV positive patients to the doctor for further medical consultation. Updating and keeping in order patients personal records. Observing absolute discretion with regard to private and confidential information concerning patients/clients. Being available to carry out any other task assigned to me. Compiling accurate and timeous data and submitting to direct supervisor. Reporting and discussing problematic cases with direct supervisor. Participating actively in team meetings. Observing absolute discretion towards third parties outside the organisation with regard to private and confidential information concerning clients/patients. Providing overall trauma counselling to patients and conducting follow up sessions.Administration and secretarial duties concerning clients. Filing and distributing clients assessment forms. Scoring assessments. File auditing, file correspondence and record keeping. I was also involved with group counselling processes and management.I was involved in internal sales, in a target driven and competitive sales environment. Client consultation and branding Oscars, so as to maintain brand equity. Maintaining a high degree of professionalism and product knowledge. Handling all queries and keeping clients satisfied.
Palesa Xulu’s Current Industry CAPRISA
Palesa
Xulu’s Prior Industry
Oscars Durban North
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Durban Health and Behavioural Centre Durban
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Durban North Unit Crisis Team
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Nedbank
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CAPRISA
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Work Experience

CAPRISA
Research Fellow
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Nedbank
teller/banker
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Durban North Unit Crisis Team
Trauma Counsellor
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Durban Health and Behavioural Centre Durban
Junior Counsellor and Administrator
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Oscars Durban North
Customer Service and Sales Representative
Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)