[email protected] & No phone number available.

Paul Douglas

Goal orientated professional with expertise in Business Analysis, People management, Technical Support, and Online Business Management with over... | Cumnock, East Ayrshire, United Kingdom

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Paul Douglas’s Emails [email protected]

Paul Douglas’s Phone Numbers No phone number available.

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Paul Douglas’s Location Cumnock, East Ayrshire, United Kingdom

Paul Douglas’s Expertise Goal orientated professional with expertise in Business Analysis, People management, Technical Support, and Online Business Management with over 23 years’ experience within the IT Sector. Experience predominately in Call/Contact Centre environment, at all levels from Call taking to Management, and process improvement. Proven track record of managing corporate & public sector stakeholders, driving bad process out, identifying automation opportunities, and delivering the right solution first time. Skills and Experience include: • Agile Process • Waterfall Process • Strong Communication Skill • Strong Stakeholder Engagement & Management (RACI Matrix) • Gap Analysis • SWOT Analysis • PESTLE Analysis • Strong Attention to Detail • Customer Focused • Problem Solving • Process Mapping (Visio) • Project Management • Requirement Gathering • Documentation (Prediscovery, Discovery, User Stories, & Process Task/Helpcards) • Deployment • Maintenance • Utilization • Six Sigma • ATS Certified

Paul Douglas’s Current Industry Hm Revenue And Customs

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Work Experience

Hm Revenue And Customs

Automation Platform Business Analyst

Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Hm Revenue And Customs

Rpa Business Analyst

Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Hm Revenue And Customs

Debt Manager

Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Webhelp

Team Leader, Vodafone - Pay Monthly Care (Pmc)

Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Webhelp

Team Leader, Vodafone Payg (Saves

Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Microtech Support

Service Desk Manager

Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Dell

Global Portal Catalogue Manager

Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Dell

Dell Online Self Dispatch Engagement Manager

Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Dell

Technical Leader For Business Support

Fri Sep 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Dell

Frontline Phone Technician (Business Support):

Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Greater Easterhouse Development

It Technician

Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Celestica

Celestica Computer Technician

Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Govan Initiative

Hillstrust Learning Academy

Mon Jul 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

Glasgow City Council

Amenity Horticulturist (Time Served Gardener)

Tue Aug 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Paul Douglas Email Addresses

[email protected] Email

Paul Douglas Phone Number

No phone number available. Phone number

FAQ About Paul Douglas

Paul Douglas is located at
Cumnock, East Ayrshire, United Kingdom

Paul Douglas is a
Goal orientated professional with expertise in Business Analysis, People management, Technical Support, and Online Business Management with over 23 years’ experience within the IT Sector. Experience predominately in Call/Contact Centre environment, at all levels from Call taking to Management, and process improvement. Proven track record of managing corporate & public sector stakeholders, driving bad process out, identifying automation opportunities, and delivering the right solution first time. Skills and Experience include: • Agile Process • Waterfall Process • Strong Communication Skill • Strong Stakeholder Engagement & Management (RACI Matrix) • Gap Analysis • SWOT Analysis • PESTLE Analysis • Strong Attention to Detail • Customer Focused • Problem Solving • Process Mapping (Visio) • Project Management • Requirement Gathering • Documentation (Prediscovery, Discovery, User Stories, & Process Task/Helpcards) • Deployment • Maintenance • Utilization • Six Sigma • ATS Certified Hm Revenue And Customs

Paul Douglas currently works in the
Hm Revenue And Customs

Paul Douglas specializes in
Goal orientated professional with expertise in Business Analysis, People management, Technical Support, and Online Business Management with over 23 years’ experience within the IT Sector. Experience predominately in Call/Contact Centre environment, at all levels from Call taking to Management, and process improvement. Proven track record of managing corporate & public sector stakeholders, driving bad process out, identifying automation opportunities, and delivering the right solution first time. Skills and Experience include: • Agile Process • Waterfall Process • Strong Communication Skill • Strong Stakeholder Engagement & Management (RACI Matrix) • Gap Analysis • SWOT Analysis • PESTLE Analysis • Strong Attention to Detail • Customer Focused • Problem Solving • Process Mapping (Visio) • Project Management • Requirement Gathering • Documentation (Prediscovery, Discovery, User Stories, & Process Task/Helpcards) • Deployment • Maintenance • Utilization • Six Sigma • ATS Certified

Paul Douglas speaks the following languages:
No languages available.

Paul Douglas has prior experience in the following industries:
Hm Revenue And Customs , Webhelp , Webhelp , Microtech Support , Dell , Dell , Dell , Dell , Greater Easterhouse Development , Celestica , Govan Initiative , Glasgow City Council

Paul Douglas has the following professional experience:
Hm Revenue And Customs , Hm Revenue And Customs , Hm Revenue And Customs , Webhelp , Webhelp , Microtech Support , Dell , Dell , Dell , Dell , Greater Easterhouse Development , Celestica , Govan Initiative , Glasgow City Council .